General Manager Resume Example

Skills

Supervision and training
Sales team development
Cross-functional team management
Performance improvements
Client relations

Customer relationship management
Recruiting and hiring
Cost analysis and savings
Project management
Compensation/benefits administration

Education and Training

Some College (No Degree): Business Administration And ManagementCal State FullertonCity

AnhNguyen

Summary

Ambitious and results-oriented General Manager with over 11 years of experience creating strategic alliances with General manager to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives. Results-focused General Manager offering 11 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders by developing, leading and maintaining large teams in high velocity environment. Demonstrates creativity and savviness critical to financial and operational success. Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Experience

Company Name - General ManagerCity, State09/2008 - 09/2020

Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Company Name - Project ManagerCity, State01/1999 - 01/2001

Brought projects in on-time and in accordance with budget and quality standards.
Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
Modified and reconstructed project plans to better align with organizational objectives.
Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
Managed entire project life cycle from initial concept through final delivery.
Set project schedules and oversaw milestones for duration of project.
Developed processes to enable consistent on-time deliverables to customers per timelines established in contract.
Supported client companies in maximizing strengths, overcoming weaknesses and developing new processes.

Company Name - Manager's AssistantCity, State01/1997 - 01/1999

Maintained records through timely updates to employee and other files.
Freed up management for more important business by personally handling basic responses to email and letters.
Fielded high volume of daily telephone calls using multi-line telephone system.
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Developed training, assessment and performance monitoring programs to coach and mentor employees.

Company Name - Lead Machine OperatorCity, State01/1995 - 01/1997

Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
Selected proper cutting tools, calculating parameters to manufacture components and parts.
Oversaw machine operation to identify defects or malfunctions, making adjustments as necessary.
Read diagrams and work orders to coordinate machine schedule.
Promoted worksite safety by identifying and mitigating hazards.
Adjusted guides and holding devices, reducing errors from potential misalignment or product movement.

Resume Overview

School Attended

Cal State Fullerton

Job Titles Held:

General Manager
Project Manager
Manager's Assistant
Lead Machine Operator

Degrees

Some College (No Degree) : Business Administration And Management

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