General Manager with over 10 years of successful experience in hard work and leadership. Recognized consistently for performance excellence and contributions to success in hospitality industry. Strengths in Sales, Opera, Fosse, LightSpeed and problem solving backed by training in business.
Executive Committee • Assist Hotel Manager and the Executive Committees utilizing a participative style: be readily available and effectively communicate with each member • Assist the Hotel Manager to coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions. • Guide the Hotel Manager in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property. Operating Budget • Educate and assist in the development of annual operating budget which will serve as an operating plan and define required levels of achievement. • Assist in the assurance of achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices. Hotel Objectives • Educate and assist with written priorities and key objectives for each hotel quarterly including action plan and completion date. • Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives. Forecasting • Educate, assist and review monthly forecasting of operating staff and cost expenditures. • Business planning in line with forecasted sales and costs including guidance to department heads. P & L Statement Critique • Educate, assist and review monthly review of financial statements in order to correct problems, assure spending is in line and to plan for future business. • Review and approve all expenses in 'other expense' categories. Regularly review all major expenses to assure that monies are wisely expended. Staff Relations • Assist Hotel Manager with the development of high level of esprit de corps and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale. • Communicate, counsel and assist Hotel Manager in staff development. • Be visible and available to all hourly personnel in accordance with the Company's open door policy. Staff Evaluation • Consult on performance appraisal and personal development plans for management staff. • Assist Hotel Manager in identifying substandard performance of individual managers and assist in the outline improvement action, including taking corrective or disciplinary measures. Staff Hiring • Assist Hotel Manager in assuring a level of experience, knowledge and ability to meet job requirements of all hotel management. • Cost Controls Review controls and assure adherence at all times in order to protect the hotel's property/assets. Wage and Salary Administration • Assist and consult in the review of all wage and salary increases assuring compliance with wage scales and compensation philosophies. • Consult in the future Business Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices. Pricing • Consult on quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas. • Assure recommendation and implementation of price increases on a timely basis. Property Maintenance • Consult with Hotel Manager to assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program. Marketing Plan • Consult and assist with the development of annual sales and marketing plan. • Monitor implementation of marketing plan action steps. Sales Management • Consult with Hotel Manager regarding regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department. • Consult with Hotel Manager regarding regularly review of individual productivity taking corrective action and guiding as needed. • Consult on the evaluation of market mix and assist if necessary to take action in order to best position the hotel for increased business. • Review with Hotel Manager his/her involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone. Food and Beverage Promotion • Consult with Hotel Manager on the success of F&B promotion programs. Assist with taking corrective actions as required. • Consult on sales levels in order to assist with taking steps to reverse negative sales trends. Credit • Consult and assist Hotel Manager with maintaining credit policies at Front Office, Sales and Catering. • Assist Hotel Manager with credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approval of write-offs as necessary. Front Office Management • Consult with Hotel Manager on review of Front Office results in order to maximize room revenue. Assist with identifying problem areas and initiate solutions. Community Relations • Assist with representation of the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs. Policies and Procedures
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