General Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

General Manager & Task Force experience with over 10 years of successful experience in hard work and leadership. Recognized consistently for performance excellence and contributions to success in hospitality industry. Strengths in Sales, Opera, Fosse, LightSpeed and problem solving backed by training in business.

  • Team Leadership
  • Conflict Resolution
  • Efficient multi-tasker
  • Coaching and mentoring
  • Employee scheduling
  • Staff training/development
  • Operations management
  • Business Development
  • Scheduling
Work History
08/2021 to Current
Assistant General Manager of Operations Task Force Miami Parking Authority Miami, FL,
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Evaluated department conditions and operations to determine strengths and areas for improvement.
  • Generated operational reports for management on monthly schedule.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed and maintain operational guidelines for staff.
  • Forecasting and Daily's
  • Evaluated current operational strategies and recommend improvements.
  • Over seen GSS and Medallia
07/2020 to 08/2021
Assistant Manager of Operations Aimbridge Hospitality Missoula, MT,
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Overseen Housekeeping Staff and implement on improving staff/compliance
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Streamlined weekly cleaning schedule for 15 employees.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Assisted in recruiting, hiring and training of team members.
  • Motivated, trained and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Developed and maintain operational guidelines for staff.
  • Assist Front Desk associates with check-in & check outs
06/2019 to 07/2020
General Manager (Task Force) Savannah Suites City, STATE,
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Investigated and resolved departmental non-conformances.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Operations in daily Cash Flow, balances, Tax Exempt and Third parties.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
10/2016 to 06/2019
FOM/ AGM Radisson City, STATE,
  • Organized international and domestic travel arrangements for up to 15 staff members, including all transportation and hotel stays.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Coordinated recruiting activities by scheduling interviews and arranging candidate travel.
  • Planned and executed meetings and events and attended meetings to take meeting minutes.
  • Managed office by ordering office supplies and maintaining office equipment.
  • Planned logistics for off-site meetings by contracting for meeting space and ordering catering.
  • Used QuickBooks to produce monthly invoices, reports and other deliverables.
07/2011 to 08/2016
FOM Fairfield Inn By Marriott City, STATE,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 75%.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Developed improved records management systems for leases and contracts to improve timeliness of renewals.
  • Managed 10 employees by supervising daily tasks.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Expected in 06/2008
Bachelor of Science: Business
Purdue University Calumet - Hammond, IN

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Resume Strength

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  • Length
  • Personalization
  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Purdue University Calumet
Job Titles Held:
  • Assistant General Manager of Operations Task Force
  • Assistant Manager of Operations
  • General Manager (Task Force)
  • FOM/ AGM
  • FOM
  • Bachelor of Science

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