Hardworking and reliable with strong ability in sales, management, and assembly. Offering business savvy, quality control, and leadership. Highly organized, proactive, and punctual with team-oriented mentality.
Skills
Sales team development
Policy/program development
Supervision and training
Cross-functional team management
Performance improvements
Safety protocol
Networking abilities
Staff training and development
Employee development
Advertising and marketing
Training and coaching
Team training and development
Project management
Recruiting and hiring
Customer experiences
Schedule management
Customer retention
Stamping and assembly
Financial document control
Purchasing and planning
Profit and loss accountability
Team oversight
Leadership and team building
Sound judgment
Safety assurance15-
Sales expertise
Packaging and sanitation
Data review
Experience
General Manager, 10/1994 - 04/2016 Lazy Boy – Evans, GA,
Enhanced operational performance by developing effective business strategies, systems, and procedures.
Tracked monthly sales to generate reports for business development planning.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Took orders, prepared foods and processed payments in full-service establishment.
Kept customer and food preparation areas clean and well-organized.
Completed opening, closing and shift change tasks following company guidelines.
Verified orders and bagged items for easy transport.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
Upheld high standards of productivity and quality in all areas of operations.
Prepared quality products while maintaining portion control and presentation within service goal times.
Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
Convenience Store Clerk, 05/2016 - 04/2018 Redner's Markets Inc. – Collegeville, PA,
Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
Recognized and respected customer time constraints and preferences by quickly completing transactions for hurried customers while taking time to connect with customers wishing to visit.
Restocked shelves continuously with creative displays, keeping products available, visible, and eye-catching to customers.
Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
Counted and stocked several types of merchandise to comply with inventory control tag requirements.
Located items for customers and helped complete purchases by processing payments with POS system.
Received deliveries, scanned packages and updated orders in internal database.
Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Identified safety hazards and notified management to determine proper resolution of issues.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
Cleaned and sanitized frequently to maintain health code standards.
Adhered fully to kitchen standards, including required portion sizes, individual recipe instructions and safe food handling procedures.
Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
Contributed to successful kitchen operations with smooth handling of daily checklists.
Gathered ingredients and cleaned and cut food items to prep recipes.
Cleaned utensils, dishes and glasses for customer use.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Maintained order and cleanliness of work areas to conform with health codes.
Monitored inventory and promptly reported food items requiring reorder.
Assembly Line Worker, 02/2019 - 06/2021 H P Hood Llc – Greenville, TX,
Checked parts against stock lists, blueprints and material specifications to comply with standards.
Completed accurate assembly work by positioning and aligning components.
Inspected and tested final products to verify conformance to established tolerances.
Used established assembly instructions to complete jobs.
Recognized defective material and reported issues to management.
Inspected finished parts and components to enforce QA standards and uncover defects prior to completion.
Removed physical refuse and debris and organized tools to maintain safe work environment.
Completed component assembly with minimal supervision to meet deadlines.
Read and interpreted work orders and blueprints and operated according to production specifications to complete high-quality products, including fifteen different light tower trailers and two types of heater units, ensuring they were all fully compliant with established tolerances.
Collaborated with team members to complete demanding projects under tight deadlines.
Set up and performed hand and automatic assembly operations on components, sub-assemblies, and assemblies.
Assembled machinery from component parts, following prescribed instructions to support correct configurations.
Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers.
Assessed work for errors or compliance issues and made corrections and modifications.
Inserted and positioned materials and clamped, spliced, and fitted parts using hand and power tools.
Education and Training
High School Diploma: , Expected in 05/1994 - Bertrand High School - Bertrand, NE GPA:
: , Expected in - University of Phoenix - Tempe, AZ GPA:
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