Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Enthusiastic administrative assistant with 22 years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and customer service. Focused on motivating staff and working with diverse personality types to drive improvements.
Skills
Scheduling
Sorting and labeling
Conflict management
Recruitment
Data Entry
Office administration
Maintaining files
Mail handling
Good listening skills
Multi-line phone talent
Administrative support
Professional telephone demeanor
Outbound calling
Pre-Employment Screening
Candidate Sourcing
Interview Scheduling
Background Checks
Applicant Tracking Systems
Work History
General Manager, 10/2018 - Current Lifestyle Communities, Ltd. – Hilliard, OH,
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Managed budget implementations, employee reviews, training and, schedules.
Maximized efficiency by coaching and mentoring 30 personnel on industry practices, company procedures and Aloha system.
Enforced quality assurance protocols to deliver ideal customer experiences.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Built a working relationship with candidate Worked closely with candidates to assist with communication in the hiring process.
Assisted new employees with company information, their OnBoarding processes and job requirements.
Screened candidates qualifications for potential interview by reviewing and evaluating resume and online application.
Provided assistance with employee action processing, employee benefit and payroll questions.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Drove operational improvements which resulted in savings and improved profit margins.
Standardized job tasks and trained junior team members on industry best practices and standards.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
Resolved issues and escalated problems with knowledgeable support and quality service.
Providing assistance with personnel action processing as well as payroll and employee benefits matters.
Preparing and reviewing a variety HR documents for completeness to ensure the presence of signatures, dates and attachments.
Interpreting and applying human resources regulations and policies to investigate and resolve a variety of personnel action matters.
HR regulations and policies
Investigating and resolving a variety of personnel action matters.
Human Resources Assistant, 06/2006 - 09/2009 Homesteaders Life Company – West Des Moines, IA,
Recruited and screened qualified potential employees.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Coordinated with on-boarding process of all new hires.
Prepared monthly, weekly and daily logs using Microsoft Office.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Maintained work structure by updating job requirements and job descriptions for all positions.
Improved office efficiency by effectively managing internal communications and correspondence.
Communicated with applicants via phone and email to confirm interview and respond to inquiries.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Answered incoming calls and directed calls using multi-line switchboard processed requests and relayed messages to appropriate personnel.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Prepared and reviewed a variety of HR documents for completeness to ensure the presence of signatures, dates and attachments; and interpreting and applying Federal human resources regulations and policies to investigate and resolve a variety of personnel action matters.
Policy Service Specialist, 09/1997 - 06/2006 State Farm – City, STATE,
Scanned documents and saved in database to keep records of essential organizational information.
Outlined appropriate processes and procedures to fulfill and complete inquiries.
Ensured that all computer system information was accurate and up-to-date.
Verified accuracy and validity of data entered in databases
Followed guidelines when reviewing applicant data to determine eligibility for insurance.
Answered and routed incoming calls and took messages when personnel were unavailable.
Education
GED: , Expected in - Aims Community College - Greeley, CO, GPA:
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