Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic administrative assistant with 22 years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and customer service. Focused on motivating staff and working with diverse personality types to drive improvements.

  • Scheduling
  • Sorting and labeling
  • Conflict management
  • Recruitment
  • Data Entry
  • Office administration
  • Maintaining files
  • Mail handling
  • Good listening skills
  • Multi-line phone talent
  • Administrative support
  • Professional telephone demeanor
  • Outbound calling
  • Pre-Employment Screening
  • Candidate Sourcing
  • Interview Scheduling
  • Background Checks
  • Applicant Tracking Systems
Work History
General Manager, 10/2018 - Current
Lifestyle Communities, Ltd. Hilliard, OH,
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Managed budget implementations, employee reviews, training and, schedules.
  • Maximized efficiency by coaching and mentoring 30 personnel on industry practices, company procedures and Aloha system.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Built a working relationship with candidate Worked closely with candidates to assist with communication in the hiring process.
  • Assisted new employees with company information, their OnBoarding processes and job requirements.
  • Screened candidates qualifications for potential interview by reviewing and evaluating resume and online application.
  • Provided assistance with employee action processing, employee benefit and payroll questions.
Learning Support Coordinator/Department Secretary, 09/2009 - 09/2018
Fidelitone Romulus, MI,
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Standardized job tasks and trained junior team members on industry best practices and standards.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Providing assistance with personnel action processing as well as payroll and employee benefits matters.
  • Preparing and reviewing a variety HR documents for completeness to ensure the presence of signatures, dates and attachments.
  • Interpreting and applying human resources regulations and policies to investigate and resolve a variety of personnel action matters.
  • HR regulations and policies
  • Investigating and resolving a variety of personnel action matters.
Human Resources Assistant, 06/2006 - 09/2009
Homesteaders Life Company West Des Moines, IA,
  • Recruited and screened qualified potential employees.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Coordinated with on-boarding process of all new hires.
  • Prepared monthly, weekly and daily logs using Microsoft Office.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Communicated with applicants via phone and email to confirm interview and respond to inquiries.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Answered incoming calls and directed calls using multi-line switchboard processed requests and relayed messages to appropriate personnel.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Prepared and reviewed a variety of HR documents for completeness to ensure the presence of signatures, dates and attachments; and interpreting and applying Federal human resources regulations and policies to investigate and resolve a variety of personnel action matters.
Policy Service Specialist, 09/1997 - 06/2006
State Farm City, STATE,
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Ensured that all computer system information was accurate and up-to-date.
  • Verified accuracy and validity of data entered in databases
  • Followed guidelines when reviewing applicant data to determine eligibility for insurance.
  • Answered and routed incoming calls and took messages when personnel were unavailable.
GED: , Expected in
Aims Community College - Greeley, CO,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Formatting
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • Aims Community College

Job Titles Held:

  • General Manager
  • Learning Support Coordinator/Department Secretary
  • Human Resources Assistant
  • Policy Service Specialist


  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: