- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Customer-oriented General Manager with 17 years of experience focused on increasing the customer experience and excellent communication. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering excellent communication and superior customer service.
- Recruitment
- Team Leadership
- Training and Development
- Food Preparation and Safety
- Coaching and mentoring
- Efficient multi-tasker
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- Operations management
- Employee scheduling
- Staff training/development
- Effective leader
- Budgeting
- Verbal and written communication
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General Manager, 12/2018 to 11/2020
Lifestyle Communities, Ltd. – Louisville, KY,
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Directed staff of 43 personnel and managed budget totaling $1.3 million annually.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Independant Contractor "Driver", 04/2015 to 12/2018
Nan Mckay – Westwego, LA,
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Arrived on time to customer appointments.
- Calculated rides costs, received money and returned change.
- Provided mobility to assistance to disabled passengers.
- Upheld high standards of cleanliness, sanitation and service.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Completed individual and business documentation on-time and with minimal errors.
- Checked in with dispatch to determine schedule and planned pickups.
Assistant Manager, 04/2014 to 10/2015
Wintergreen Resort – Nellysford, VA,
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored security and handled incidents calmly.
Restaurant General Manager, 05/2010 to 04/2014
Taco Bell/Long John Silvers/Pizza Hut – City, STATE,
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Set schedules for 17 staff by planning and designating shifts and hours.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Recruited top-notch employees for service and food champion positions.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
- Verified accurate records and sufficient supplies by conducting daily inventories of food, beverages, glassware and other materials.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Led and directed team members on effective methods, operations and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Associates Degree : Occupational Therapy, Expected in
Heritage College - Kansas City, MO,
GPA:
Diploma: , Expected in
F.L. Schlagle High School - Kansas City, KS,
GPA:
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