Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Customer-oriented General Manager with 17 years of experience focused on increasing the customer experience and excellent communication. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering excellent communication and superior customer service.

  • Recruitment
  • Team Leadership
  • Training and Development
  • Food Preparation and Safety
  • Coaching and mentoring
  • Efficient multi-tasker
  • Operations management
  • Employee scheduling
  • Staff training/development
  • Effective leader
  • Budgeting
  • Verbal and written communication
Work History
General Manager, 12/2018 to 11/2020
Lifestyle Communities, Ltd.Louisville, KY,
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Cross-trained existing employees to maximize team agility and performance.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Directed staff of 43 personnel and managed budget totaling $1.3 million annually.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Independant Contractor "Driver", 04/2015 to 12/2018
Nan MckayWestwego, LA,
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Arrived on time to customer appointments.
  • Calculated rides costs, received money and returned change.
  • Provided mobility to assistance to disabled passengers.
  • Upheld high standards of cleanliness, sanitation and service.
  • Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Completed individual and business documentation on-time and with minimal errors.
  • Checked in with dispatch to determine schedule and planned pickups.
Assistant Manager, 04/2014 to 10/2015
Wintergreen ResortNellysford, VA,
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Monitored security and handled incidents calmly.
Restaurant General Manager, 05/2010 to 04/2014
Taco Bell/Long John Silvers/Pizza HutCity, STATE,
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Set schedules for 17 staff by planning and designating shifts and hours.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Recruited top-notch employees for service and food champion positions.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
  • Verified accurate records and sufficient supplies by conducting daily inventories of food, beverages, glassware and other materials.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Carefully interviewed, selected, trained and supervised staff.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Led and directed team members on effective methods, operations and procedures.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Associates Degree : Occupational Therapy, Expected in
Heritage College - Kansas City, MO,
Diploma: , Expected in
F.L. Schlagle High School - Kansas City, KS,

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School Attended

  • Heritage College
  • F.L. Schlagle High School

Job Titles Held:

  • General Manager
  • Independant Contractor "Driver"
  • Assistant Manager
  • Restaurant General Manager


  • Associates Degree
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