, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Customer-oriented General Manager with 17 years of experience focused on increasing the customer experience and excellent communication. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering excellent communication and superior customer service.
Skills
Recruitment
Team Leadership
Training and Development
Food Preparation and Safety
Coaching and mentoring
Efficient multi-tasker
Operations management
Employee scheduling
Staff training/development
Effective leader
Budgeting
Verbal and written communication
Work History
General Manager, 12/2018 to 11/2020 Lifestyle Communities, Ltd. – Louisville, KY,
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Cross-trained existing employees to maximize team agility and performance.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Onboarded new employees, including training, mentoring and new hire documentation.
Directed staff of 43 personnel and managed budget totaling $1.3 million annually.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Independant Contractor "Driver", 04/2015 to 12/2018 Nan Mckay – Westwego, LA,
Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
Answered, scheduled and responded to reservation calls at specific times and locations.
Arrived on time to customer appointments.
Calculated rides costs, received money and returned change.
Provided mobility to assistance to disabled passengers.
Upheld high standards of cleanliness, sanitation and service.
Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Completed individual and business documentation on-time and with minimal errors.
Checked in with dispatch to determine schedule and planned pickups.
Assistant Manager, 04/2014 to 10/2015 Wintergreen Resort – Nellysford, VA,
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Monitored security and handled incidents calmly.
Restaurant General Manager, 05/2010 to 04/2014 Taco Bell/Long John Silvers/Pizza Hut – City, STATE,
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Set schedules for 17 staff by planning and designating shifts and hours.
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Recruited top-notch employees for service and food champion positions.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
Verified accurate records and sufficient supplies by conducting daily inventories of food, beverages, glassware and other materials.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Carefully interviewed, selected, trained and supervised staff.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Led and directed team members on effective methods, operations and procedures.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Correctly calculated inventory and ordered appropriate supplies.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Education
Associates Degree : Occupational Therapy, Expected in Heritage College - Kansas City, MO, GPA:
Diploma: , Expected in F.L. Schlagle High School - Kansas City, KS, GPA:
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