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Professional Summary
Business-driven General Manager with more than 25 years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines. Tech-savvy with proficiency in everything.
Customer-oriented General Manager with 25 years of experience focused on increasing sales and customer focus. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Talented professional with expert sales, customer service skills. Composed persona known for having excellent drive. Insightful General Manager with 25 years of customer service experience.
Skills
Performance improvement
Recruitment
Client Account Management
Team Leadership
Training and Development
Conflict Resolution
Coaching and mentoring
Effective leader
Staff training/development
Exceptional interpersonal communication
Employee scheduling
Efficient multi-tasker
Consistently meet goals
Deadline-oriented
Relationship building
Operations management
Work History
11/2017 to CurrentGeneral ManagerLifestyle Communities, Ltd. | Dublin, OH,
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Assessed financial statements and Sales reports to evaluate Store performance, develop targeted improvements and implement changes resulting in 10% yearly profit.
Developed effective business plans to align strategic decisions with long-term objectives.
Developed and maintained relationships with customers and suppliers through continual communication .
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Received superior customer service satisfaction scores for 12 consecutive quarters.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
Enhanced operational efficiency and productivity by managing budgets, accounts and people.
Maximized efficiency by coaching and mentoring several personnel on company principles, company practices, company procedures
Held weekly meetings with managers/supervisors to identify techniques to overcome sales obstacles.
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Implemented operational strategies and effectively built customer and employee loyalty
Designed modern employee recognition program which boosted productivity and improved morale.
03/2016 to 11/2017Store ManagerTravelcenters Of America | Jackson, GA,
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Increased profits through effective training and troubleshooting profit loss areas.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Protected store from loss or theft by setting and enforcing clear security policies.
Kept inventories accurate with daily cycle counts and weekly audits to identify and resolve variances.
Rotated merchandise and displays to feature new products and promotions.
02/2015 to 03/2016Store ManagerTravelcenters Of America | Kingston Springs, TN,
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team.
Coached sales associates on product knowledge by using training tools.
01/1999 to 03/2015Administrative Manager/Assistant ManagerLowes Home Improvement Stores | City, STATE,
Used Software to create presentations, reports and spreadsheets.
Monitored office supplies to order and replenish stock when necessary.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Interceded between managers and employees during arguments and diffused tense situations.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Coordinated individual duties after careful evaluation of each employees's skill level and knowledge.employees's skill level and knowledge.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Improved office operations by automating client correspondence, record tracking and data communications.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Completed bi-weekly payroll for 100 employees.employees.
Supervised and guided new employees on and responded quickly to questions, which improved understanding of job responsibilities.
Established and updated work schedules to account for changing staff levels and expected workloads.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Expected in No Degree | Technology EducationMississippi Delta Community College, Moorhead, MSGPA:
Expected in 05/1992High School Diploma | Leland High School, Leland, MSGPA:
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