Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Summary: Responsible for meeting superior customer service expectations by promoting sales, service, installation and inventory needs for internal and external customers for assigned territories or responsibilities. Proactively ensure that inventory requirements are met while delivering complete support that drives customer satisfaction while reducing organizational costs and increasing efficiencies.

  • Accounting, Time management
  • Business operations management
  • Customer service
  • Employee relations
  • Inventory
  • Managerial experience
  • Marketing
  • MS Office Suite
  • Pricing
  • Purchasing
  • Quickbooks
  • Rapport
  • Receiving
  • Retail
  • Scheduling
  • Shipping
  • Teamwork
  • Type 65 wpm
General Manager , 07/2017 to Current
West Marine, Inc.Detroit, MI,
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Facilitated buying process by providing customers with value proposition for products and services while promoting Glacier Design System‘s brand.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Oversaw daily operations of all business operations, including 22 employees across 4 locations.
  • Negotiated with manufacturers to gain optimal pricing on beverage equipment products resulting in an increase in profit margin.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Built and maintained loyal, long-term customer relationships through effective account management, timely responses, and product knowledge.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
Install Coordination Manager, 01/2013 to 01/2017
Act-On SoftwarePortland, OR,
  • Manage the install coordination department pertaining to sales of new air conditioner and heater unit installs.
  • Manage the department as it pertains to order entry of new sales, installer job scheduling and new unit install coordination.
  • Manage the installers on taking lunches, arriving to the jobs on time, as well as working with the installers to ensure the job finishes in a timely manner.
  • Manage the other install coordinators on daily job tasks as it pertains to job notes, issue resolution and time management to ensure all task are completed for the day.
  • Manage daily and monthly forecasts as it relates to monthly sales, daily installs and monthly reconciliation reports.
  • Work with permitting company on getting job permits and setting up job inspection with the city for completion of the install from start to finish.
  • Work as a conduit between the warehouse, sales representatives, dispatch, accounting and customer to ensure the sale and install of new units runs smoothly.
  • Track metrics for installers and install coordination as it relates to employee performance and reviews.
Account Manager, 01/2007 to 01/2013
  • Manage distributor accounts pertaining to sales, inventory, customer service, and answering technical questions for equipment manufacturer.
  • Manage shipping & receiving department regarding order processing, repairs, returns and shipment schedules.
  • Manage corporate communication to customers regarding pricing, new products and marketing programs, etc.
  • Monthly reviews of forecast and order backlog with customers.
  • Develop and execute unique marketing/promo/ share gain campaigns.
  • Solicit employee feedback for product improvements.
  • Act as a conduit for market intelligence from other internal customers.
  • Conduct appropriate trainings for shipping and receiving staff and their customers as appropriate.
  • Track metrics to evaluate employee performance.
Client Care Center/ Corporate Sales Associate, 01/2003 to 01/2007
  • Understands BMW automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models.
  • Develop buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting customers; responding to inquiries; recommending sales campaigns and promotions.
  • Qualify buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
  • Demonstrate automobiles by explaining characteristics, capabilities, and features; taking test drives.
  • Close sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions.
  • Provide sales management necessary information.
  • Update job knowledge by participating in educational opportunities; reading professional publications.
  • Enhance dealership reputation by exploring opportunities to add value to job accomplishments.
Education and Training
BA Degree: Liberal Studies, Expected in
CAL State Fullerton - Fullerton, CA
AA Degree: General Arts, Expected in
Cypress College - Cypress, CA
Activities and Honors

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School Attended

  • CAL State Fullerton
  • Cypress College

Job Titles Held:

  • General Manager
  • Install Coordination Manager
  • Account Manager
  • Client Care Center/ Corporate Sales Associate


  • BA Degree
  • AA Degree

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