Livecareer-Resume

General Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Business-conscious General Manager bringing over several years of experience in hotel and law enforcement industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.

Skills
  • Cross-functional team management
  • Performance improvements
  • Policy/program development
  • Sales team development
  • Supervision and training
  • Employee development
  • Recruiting and hiring
  • Variance and risk analysis
  • Top talent recruiting, hiring and retention
  • Purchasing and planning
  • Customer retention
  • Financial administration
  • Client relations
  • Team oversight
  • Networking abilities
  • Staff training and development
  • Skilled negotiator
  • Sound judgment
  • Project scope
  • Employee scheduling
  • Team training and development
  • Compensation/benefits administration
  • Advertising and marketing
  • Safety assurance
  • Staff supervision
  • Calm under pressure
  • Vendor relationships
  • Staff development
  • Cost analysis and savings
  • Economic analysis
  • Troubleshooting expertise
  • Budgeting and cost control strategies
  • Customer relationship management
  • Customer experiences
  • Safety protocol
  • Schedule management
  • Training and coaching
  • Data review
  • Team building and motivation
  • Profit and loss accountability
  • Communication skills
  • Salary structure/compensation analysis
  • Financial document control
  • Staff training
  • Sales planning and implementation
  • Leadership and team building
  • Project management
Experience
General Manager, 07/2018 to 02/2020
Lifestyle Communities, Ltd.Charleston, SC,
  • Hired, coached and mentored team of 5 sales representatives.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Tracked monthly sales to generate reports for business development planning.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Implemented effective customer service surveys to encourage feedback.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Trained, managed and motivated employees to promote professional skill development.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Designed sales and service strategies to improve revenue and retention.
Elected Police Chief, 07/2010 to 06/2018
Lifestyle Communities, Ltd.Austin, TX,
  • Established and enforced policies and procedures to achieve goals and objectives.
  • Set up investigations of major crimes and coordinated related actions with federal and state law enforcement agencies.
  • Maximized efficiency through strategic staff assignment and equipment use.
  • Built professional relationships with officers and supervisors to enhance communication.
  • Monitored officer field activities and addressed administrative concerns.
  • Developed and directed implementation of training programs for police officers and all other positions in the agency.
  • Strengthened public relations through field, office and event interactions.
  • Assessed personnel issues and suggested disciplinary action.
  • Supervised and directed activities in all Units.
  • Reviewed reports and informed Sergeants of requests needing direct attention.
  • Conducted employee evaluations to review performance and provide constructive feedback to enhance achievement of organizational goals.
  • Developed strategies for improvement in physical readiness and training programs, increasing outcomes by 100%.
  • Planned $1.1 million annual budget and monitored by reviewing and approving expenditures.
  • Directed and monitored 40 employees by delegating tasks and assessing reports by subordinate supervisors.
  • Performed operations management oversight for employment, administrative functions, logistics and safety.
  • Oversaw police staff certification and training on current law enforcement techniques and procedures.
  • Formulated and managed professional development and leadership training programs.
  • Conducted employee evaluations to assess and document performance.
  • Led staff meetings to address issues and drive improvements.
  • Monitored staff activities and completion of assignments.
Deputy Sheriff, Road Patrol, 02/2004 to 01/2010
Jefferson Parish Sheriff OfficeCity, STATE,
  • Prepared detailed documentation of felony-level property and violent crimes investigations.
  • Interviewed subjects, targets and witnesses for information verification and corroboration.
  • Participated in discussions with personnel to address job performance.
  • Drove patrol vehicle to monitor 30-square-mile area for dangers and hazards safely for 12 hour shifts.
  • Analyzed and evaluated information to determine appropriate course of criminal prosecution.
  • Maintained safe and secure environments for 100 court proceedings over 1 year.
  • Strengthened traceability by developing organization systems for criminal prosecution case logs, records, reports and agendas.
  • Gathered and recorded data including evidence and witness statements for over 500 cases.
  • Shortened criminal investigation lead time by 5 days, executing improved operational protocol for criminal and non-criminal violations.
  • Boosted community safety, performing motor vehicle accident investigations including DUIs and fatal crashes while conducting field sobriety tests at DUI checkpoints.
  • Accurately analyzed and evaluated criminal prosecution information while processing crime scenes.
  • Increased inmate safety by closely monitoring all activity on jail premises for 1 year, including inmate behavior and hazards.
  • Enhanced emergency preparedness by updating tactical plans and maintenance schedules for equipment and weapons.
  • Drafted over 500 incident reports detailing criminal activity, civil proceedings and varied incidents.
  • Stepped in to handle sergeant's responsibilities during absences to maintain smooth operations.
  • Maintained safety for over 50 events by closely monitoring over 1000 attendees.
  • Conducted debriefings for arrested subjects to obtain information pertinent to investigations.
General Manager, 02/1992 to 01/2004
Kinder HotelCity, STATE,
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
  • Trained, managed and motivated employees to promote professional skill development.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Trained over [Number] employees on business principles, best practices, protocol and system usage.
  • Implemented effective customer service surveys to encourage feedback.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Developed and launched business management software system resulting in [Result].
Dispatcher, Police Officer, Detective, Sergeant De, 01/1992 to 01/2004
Kaplan Police DepartmentCity, STATE,
  • Reported delays, accidents or other traffic and transportation situations.
  • Employed anti-gang investigative tactics, techniques and procedures to suppress gang activity by 100% in 2012.
  • Opened investigations into issues brought up by individuals in community.
  • Executed and obtained search warrants and subpoenas to obtain evidence for resolution of criminal matters.
  • Performed undercover work in person or through remote communications such as telephone calls.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Conducted 100's of extensive narcotic investigations which resulted in over $100,000.00 in forfeiture and seizures.
  • Bagged evidence carefully and verified submission to proper department.
  • Managed crime scene investigations by collecting evidence, performing fingerprinting and taking videos and photos of scenes.
  • Documented facts and statements gathered from complainants, witnesses and accused persons.
  • Testified in court cases to back up case evidence and detail timelines.
  • Investigated criminal and traffic offenses.
  • Obtained and executed search and arrest warrants in full compliance with legal protections.
  • Photographed narcotic purchase transactions to compile evidence and protect undercover investigators.
  • Sought out witnesses to obtain information about identifiable violations of local, state or federal statutes.
  • Secured evidence from crime scenes, bodies and secondary locations, carefully following sound evidentiary practices and chain of custody requirements.
  • Searched vehicles, buildings, homes and property for evidence and stolen property.
  • Cordoned off scenes to protect evidence and prevent unauthorized access.
  • Prepared detailed reports and affidavits for courts by obtaining information through physical surveillance and thorough investigations.
  • Managed surveillance of individuals, specific properties and events.
  • Served warrants for individuals and property searches.
  • Made arrests for violations of criminal laws and conducted background investigations.
  • Mediated domestic-related disturbances and protected victims from harm.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Strengthened traceability by developing organization systems for criminal prosecutory case logs, records, reports and agendas.
  • Communicated information on proper procedures, judicial processes and successful strategies for criminal investigations.
  • Produced and submitted accurate and detailed reports to complete files and support criminal cases.
  • Apprehended suspects, prepared case reports, and testified in courtroom hearings.
  • Liaised with legal staff, attorney general's office and other law enforcement agencies to optimize favorable outcomes.
  • Verified and authenticated validity and admissibility of evidence and preserved integrity for court proceedings.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Verified and authenticated validity and admissibility of evidence and preserved integrity for court hearings.
  • Completed over 1000 investigations, successfully arresting armed drug organization leader, seizing weapons and expiring prescription pain pill trafficking operation.
  • Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
  • Boosted community safety by performing motor vehicle accident investigations including DUIs and fatal crashes while conducting field sobriety tests at DUI checkpoints.
Education and Training
Post Certification : Police Academy , Expected in 12/1994
ALETA - Lafayette , LA
GPA:
GED: , Expected in 08/1994
Kaplan High School. - Kaplan , LA
GPA:
Hostage Negotiator : Crisis Negotiation , Expected in 10/2016
Alexandria Police Department - Alexandria, LA
GPA:
Specialist: , Expected in
Homeland Security - Lafayette , LA
GPA:
: Business Management, Expected in
Law Enforcement Executive Management Institute - Baton Rouge, LA
GPA:
Activities and Honors

Appointed by the Governor of the State of Louisiana trip the Executive Management Board of Directors for two four year terms.

Member of Louisiana Chiefs of Police Association.

Law Enforcement Officer of the year, Presented by the Louisiana Bankers association.
Member Louisiana farm owners Association

Over 2000 hours of Continued education in hotel management and law enforcement
Top graduate of the Law enforcement Academy
Motivational Speaker at several public functions , including High School Students.

Served 4 years as President of the southwest chiefs of Police Association

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

78Average

Resume Strength

  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • ALETA
  • Kaplan High School.
  • Alexandria Police Department
  • Homeland Security
  • Law Enforcement Executive Management Institute
Job Titles Held:
  • General Manager
  • Elected Police Chief
  • Deputy Sheriff, Road Patrol
  • General Manager
  • Dispatcher, Police Officer, Detective, Sergeant De
Degrees
  • Post Certification
  • GED
  • Hostage Negotiator
  • Specialist
  • Some College (No Degree)