General Manager Resume Example Company Name

GENERAL MANAGER

Professional Summary

Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Work History

Company Name. City, StateGeneral Manager | 07/2019 - Current

Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
Cross train Assistant Manager in all GM activities to ensure they are prepared to cover for GM when out and take on new GM role within organization.
Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
Schedule staff and ensure all shifts are covered.
Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
Administration and processing of all weekly/bi-weekly employee payroll.
Resolve employee issues or concerns.
Manage disciplinary/termination activities.
Prepare timely payroll submittals each Monday morning ensuring that all employees have properly recorded their time in TimeTender. Be proactive in all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
Take prospective members on tours.
Facilitate all member requests, issues and questions.
Ensure prompt opening/closing of gym. Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
Determine and communicate equipment repair in a timely manner.
Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
Prepare all HR related forms and send to Corporate Payroll Team.
Track statistics and reports (weekly, monthly, and annually).
Provide backup support for any employee who is absent.
Manage budget implementations, employee reviews, training, schedules and contract negotiations.
Launch staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Company Name. City, StateHead Animal Care Specialist | 12/2017 - 08/2018

Get to know each animal that I worked with as well as know their personality and back story in order to get them adopted to the best home possible for them.
Meet with potential adopters and help them find the best possible fit for their home.
Work on paper work, file and organize documents, and keep up on our social media campaign. I handled phone calls regarding questions about the animals, animal cruelty cases, and money issues.
Made phone calls to get animals into the shelter.
Train the other specialists on how to clean, show animals, as well as how to handle the animals properly.
Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
Maintained clean and organized boarding areas to promote animal wellbeing.
Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.

Company Name. City, StateCashier | 04/2017 - 02/2018

Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Counted cash in register drawer at beginning and end of shift.
Assisted customers with special services, account updates and promotional options.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Maintained excellent attendance record, consistently arriving to work on time.

Company Name. City, StateAlumni Relations Assistant | 01/2013 - 11/2016

Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Called the alumni of the university and informing them of the new buildings and events that were happening around campus.
Asked for donations for the university.
Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.

Skills

Performance improvement
Client Account Management
Training and Development
Efficient multi-tasker
Effective leader
Employee scheduling
Budgeting

Recruitment
Team Leadership
Conflict Resolution
Relationship building
Coaching and mentoring
Verbal and written communication
Exceptional interpersonal communication

Education

Indian Creek High SchoolCity05/2012High School Diploma

MuskingumCity12/2016Bachelor of Arts

Certifications

First Aid/CPR Certified

Resume Overview

School Attended

Indian Creek High School
Muskingum

Job Titles Held:

General Manager
Head Animal Care Specialist
Cashier
Alumni Relations Assistant

Degrees

High School Diploma
Bachelor of Arts

General Manager Resume Example

Resume Score: 80%

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