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General Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Results-focused management professional offering 17 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Highlights
  • Natural leader
  • Team building
  • Insurance processing
  • Adaptable
  • Adept multi-tasker
  • New hire orientation
  • Excellent communicator
  • Reliable
  • Excellent work ethic
  • Exceptional time management skills
  • Forward-thinking mindset
  • Ability to prioritize
Accomplishments
  • Leadership
  • Served as key contributing member to Leadership team.
  • Managed team of 25 personnel.
  • Data Organization
  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
  • Multitasking
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Customer Service
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Research
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Researched and resolved billing problems that had been previously missed.
  • Employee Management
  • Liaised with HR department to establish employee benefits, training, payroll and termination procedures.
Experience
General Manager, 2013 to 06/2014
LinamarWest Chicago, IL,
  • Conducted cost, schedule, contract performance, variance and risk analysis. Reviewed and approved billing invoices and expense reports. Processed an average of 40 invoices per month.
  • Drafted business plans, budgets and quarterly and semi-annual business reviews.
  • Availability at all times of "On Call" status, while managing three different locations during corporate change-over.
  • Interviewed, hired and trained new quality customer service representatives.
  • Payroll input and reporting to home office; including, vacation, paid time off, overtime, and salary increase. Reduced amount of employee overtime by 40% by effectively delegating tasks. Managed daily office operations and maintenance of equipment.
  • Maintained inventory control, counting and cycling of goods based upon marketing techniques, dates, or necessity.
  • Routine fuel count and reporting for sales goals, surveys, and quarterly budgeting.
  • Met and exceed sales goals, specifically: profitable increase within first year of management.
  • Planned and executed promotional events.
  • Mystery Shopper ratings "above average" on a consistent basis.
  • Maintenance and ground control work order reconciliation; car wash, landscaping, and all aspect of building cleanliness.
General Manager, 05/2012 to 2013
LinamarColumbus, OH,
  • Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products.
  • Managed staff, preparing work schedules and assigning specific duties.
  • Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Established and implemented departmental policies, goals, objectives, and procedures, conferring with organization officials, and staff members as necessary.
  • Determined staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Monitored businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  • Performed sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
Cashier / Clerk, 09/2009 to 10/2011
Roadrunner MarketsCity, STATE,
  • Assisted in daily operations of market and fuel.
  • Customer service while interchanging money for items and fuel purchased.
  • End of shift closure; including shift work, paperwork, accounting, and balancing of daily register fuel and credit card receipts, and reconciliation of lottery sales and rewards.
  • Certification of alcoholic beverage control laws and marketing.
  • Responsibility of managing the market alone - during day, evening or midnight shifts.
Maintenance Department Administrator, 2008 to 09/2008
ET Zinc CompanyCity, STATE,
  • Daily update and entry of shift logs specifying maintenance to all heavy / road equipment at each ETZC locations.
  • Regular reporting of vehicle 'downtime' via Excel spreadsheets and graphs.
  • Monthly inspection, reporting, and upkeep of all fire safety devices within the Maintenance and Supply Building.
  • Payroll for all 4 locations' diesel mechanics totaling 40 plus employees.
  • Onsite and in class training of underground maintenance supervisors and backup supervisors for correct documentation of daily reports.
Server / Shift Leader, 04/2004 to 07/2007
Ruby TuesdayCity, STATE,
  • Customer Service within all areas of dining establishment; specifically: communicating customers' orders to grill, exchange of monies for meal and/or drinks, and any dissatisfaction issues that arose.
  • Weekly scheduling for all front-of-the-house staff; including waitresses, hosts, and bar staff.
  • Successful up-sales in all marketing promotions and routine dining experiences.
Education
Associate of Arts: Administration Management/Health and Wellness Administration, Expected in 2017
University of Phoenix - , TN
GPA:

Online Courses

: Criminal Justice, Expected in
Walter State Community College - Morristown, TN
GPA:
Skills

Accounting, budgeting, customer service, documentation, financial statements, graphs, inspection, inventory control, marketing, microsoft, powerpoint, excel spreadsheets, personnel policies, pricing, processing, safety, scheduling.

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Resume Overview

School Attended
  • University of Phoenix
  • Walter State Community College
Job Titles Held:
  • General Manager
  • General Manager
  • Cashier / Clerk
  • Maintenance Department Administrator
  • Server / Shift Leader
Degrees
  • Associate of Arts

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