(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Determined and responsible operations manager with more than 20 years of success boosting efficiency and streamlining procedures for customer service and commercial aviation groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources to optimize long-term success. Seasoned professional possessing clerical, people and operational management experience needed for your Team Manager -5th District/Juvenile Court.

  • Budget administration
  • Conflict resolution
  • Team leadership and coaching
  • Efficient multi-tasker
  • Employee scheduling
  • Team training/development
  • Documentation and reporting
  • Problem-solving skills
  • Microsoft Office
  • Calm disposition
  • Verbal and written communication
  • Quality assurance
University Of Wyoming Laramie, WY, Expected in No Degree : Finance - GPA :
Work History
Linamar - Contact Center Team Supervisor
Fletcher, NC, 10/2020 - Current
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Enhance training programs to strengthen employee knowledge and promote new leaders from within.
  • Oversee and optimize work of 12 Representatives performing high-quality patient / provider appointment scheduling work.
  • Monitor employee performance and provided coaching and constructive guidance to address areas of concern.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
Lawrence General Hospital - General Manager
Lawrence, MA, 06/2019 - 03/2020
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Evaluated and enhanced ramp service, customer service and training programs to strengthen operations and achieve established goals
  • Directed successful turnaround, eliminating over 7% in non-billable monthly labor overtime
Adt Security Services, Inc - Emergency Medical Dispatcher
Cincinnati, OH, 08/2017 - 06/2019

Use Personal Emergency Response Systems, telephone and computer systems to dispatch police, fire, medical and other services to subscribers per request. Provide emergency medical information in response to medical emergencies; handling sensitive and confidential information.

  • Elicit appropriate information from persons who are in a highly stressful and emotional state of mind and be able to calm and reassure upset adults and children to effectively determine the nature of the situation and bring it to a successful resolution.
  • Provide correct lifesaving instructions to persons located at the scene where lives are at stake and until relieved by emergency medical personnel at the scene.
  • Keep non-emergent responders apprised of situation and disposition at resolution.
  • Certified Emergency Medical Dispatcher
  • Certified in CPR
ASIG - O'Hare International Airport - International Operations Manager
City, STATE, 07/2015 - 07/2016
  • Devised, deployed and monitored processes to boost long-term business success and decreased labor costs by $80K monthly
  • Enhanced operational efficiency and productivity by managing budgets, accounts and labor contract
  • Managed over 180 team members across 4 international airlines, resulting in approximately $800,000 increase in annual revenue
  • Maintained cleanliness and organization of training and office workspace, working closely with employees to establish acceptable standards
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Frontier Airlines - Director Airport Operations East/International
City, STATE, 08/2005 - 06/2015
  • Provided senior leadership and management to staff of (6) domestic area managers and (2) international area managers, covering region of up to (40) domestic airports and (10) international airports, with over (700) customer service and ramp service support staff across territory, providing services for over 100 daily domestic and international departures
  • Created and managed budget of over $124 million dollars that entailed personnel expenses, non-personnel expenses, contract vendors, facilities, airport expenses, navigation expenses and other costs
  • Established staffing headcount requirements for efficiency in each station
  • Worked closely with various stakeholders, including The Federal Aviation Administration (FAA), The Transportation Security Administration (TSA), Customs and Border Protection (USCBP), Airport Authority officials; including law enforcement and Aircraft Rescue and Fire Fighting (ARFF) to ensure safety, security and full operational status at these airports
  • Opened 26 new station operations at various airports
  • Prepared financial requests, contract requests and operating expense requests for financial approval process for board of directors as needed
  • Competed all aircraft registrations for 5 foreign government's approved operations specifications
  • Member of Frontier Emergency Response "Go Team", acting as Accident Site Family Assistance Leader. Participated in multiple mutual aid emergency response drills

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Resume Overview

School Attended

  • University Of Wyoming

Job Titles Held:

  • Contact Center Team Supervisor
  • General Manager
  • Emergency Medical Dispatcher
  • International Operations Manager
  • Director Airport Operations East/International


  • No Degree

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