General Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic leader with 5 years of experience planning, leading and improving all functions. Strategic in developing policies, managing , activities and Focused on motivating staff and working with diverse personality types driven to drive improvements.

Serviced-focused General managers dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utlization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

  • Consistently meet goals
  • Budget administration
  • Deadline-oriented
  • Organized
  • Customer service-oriented
  • Coaching and mentoring
  • Employee scheduling
  • Effective leader
  • Exceptional interpersonal communication
  • Efficient multi-tasker
  • Budgeting
  • Conflict resolution
  • Verbal and written communication
  • Performance improvement
  • Staff training/development
  • Project management
  • Budget development
  • Operations management
  • Food preparation and safety
  • Human resources management
  • Recruitment
Ged on line : , Expected in
Enterprise High School - Enterprise, UT
Work History
General Manager, 09/2015 to 11/2019
Link Engineering Co.Detroit, MI,
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Maintained organized, safe and clean facility to keep productivity high and maximize customer satisfaction
  • Implemented operational strategies and effectively built customer and employee loyalty through
  • Received superior customer service satisfaction scores for 4 consecutive quarters
  • Developed and maintained relationships with customers and suppliers
  • Identified and capitalized on community business opportunities with effective networking
  • Held weekly meetings with regional managers to identify techniques to overcome sales obstacles
Housekeeping supervisors, 03/2015 to 09/2015
Kone Inc.Berlin, NH,
  • Worked with all customers to understand requirements and provide exceptional service
  • Researched competitive solutions and maintained competitive market comparisons and evaluations
  • Monitored social media and online sources for industry trends
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Improved quality processes for increased efficiency and effectiveness
  • Initiated outbound administrative requests by phone and in writing
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
  • Worked with managers to resolve all types of problems, improve operations and provide exceptional customer service
  • Monitored and supported production order progress through
  • Equipped and organized facility to comply with company strategy for online and offline quality controls
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
  • Supervised and led employees to high performance levels in cross-functional matrix management structure
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Created scheduling reports in system to efficiently and effectively move product and adhere to shipping commitments
Supervisor, 09/2004 to 09/2014
Reata GlenSan Juan Capistrano, CA,
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Maintained compliance with company policies, objectives and communication goals
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands
  • Worked with management team to implement proper division of responsibilities
  • Identified individual employee's unique work styles and adapted management methods
House Cleaner, 02/2014 to 03/2014
Hampton InnCity, STATE,
  • Examined all rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment
  • Inspected, maintained and cleaned all lighting fixtures, wash baseboards and cleaned under furniture
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
  • Implemented new cleaning processes and team strategies to reduce necessary time
  • Established and maintained clean and comfortable environments in all areas of buildings by vacuuming, cleaning windows and dusting
  • Cared for furniture and walls throughout home by spot-cleaning stains, addressing dings, and vacuuming common living spaces and bedrooms
  • Specialized in working with industrial cleaning products within strict safety procedures
  • Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash
  • Categorized laundry received by clients based upon type and standard of fabric
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures
  • Cleaned, stocked and supplied designated areas and performed dusting, sweeping, vacuuming, mopping duties
  • Worked alongside other cleaners to complete sizable jobs in corporate office buildings

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Resume Strength

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  • Personalization
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Enterprise High School
Job Titles Held:
  • General Manager
  • Housekeeping supervisors
  • Supervisor
  • House Cleaner
  • Ged on line

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