General Manager Resume Example
Serviced-focused General Manager dedicated to giving every guest and employee positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, Great planning abilities and interpersonal communication strengths.
- Analytical thinking: Guest- Sales- Margin Cross-functionalities.
- Critical Thinking
- Accountability ( Self and others )
- New Restaurants Openings.
- Projects management.
- Excellent verbal, written communications, and public presentation skills.
- Developing relationships and influencing others.
- Excellent computer skills.
- Presentation skills.
- Team Leadership
- Conflict Resolution
- Coaching and mentoring
Plymouth , MI12/2019 - Current
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Responsible for leading restaurant operations through a team of managers and crew of over 100 employees .
- Demonstrate leadership by living Red Lobster's principles, driving a culture of operational excellence with a focus on culinary, beverage, and service excellence and creating an over-the-top crew experience.
- Consistent delivery of balanced results from the perspective of guest, employee, process excellence, and financial. This ultimately leads to sustainable growth in sales and profits achieved through people, personal, business, and results leadership.
- Serve as primary contact to assist employees in resolving issues and grievances.
- Provide strategic business partnership to managers, lead process improvement initiatives.
Warminster , PA06/2012 - 11/2019
- Coach, develop, empower and lead restaurant managers and a team of 140 employees. Collaborate with Restaurant managers, Team members to deliver relevant subject-matter-expertise.
- Deliver appropriate coaching and development feedback to managers and employees
- Manage a budget of over 6 million dollars in Sales.
- Focus on the guests and team members experience and build a strong culture.
- Analyze financial performance and Ensure financial success of the restaurant through flawless execution. Through POS integration, accurate inventory management.
- Develop strategic business plans by critically analyzing financial, training and overall performance opportunities; present assumptions and recommend objectives and solutions.
- Serve as lead coach developing the future operational leadership
- Focus on effective performance management, leadership development, and conflict management
- Ensure that business is conducted in a manner consistent with the Company's values/culture, legal compliance, standard operating procedures and ethical considerations
- Assist in the development of local store marketing programs that drive sales.
- Build/enhance community leadership programs and community-focused activities closely tied to business objectives
City , STATE06/2006 - 06/2016
- New Restaurant openings Franchise training manager. Led multiple NROs all over Utah between 2010 and 2012.
- Led all financial areas including sales growth, cost management, and profit growth.
- Responsible for development and tracking of annual performance goals.
- Increased management's effectiveness by orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
- Built company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
- Extra curriculum activities :
· Represented the QK Inc. franchise in the Utah County Chamber of Commerce for a year.
· Organize a lot of charities benefiting the local non-profit organizations.
- (Human Resource Certification Institute.
- FL) 2009•Violence in the Workplace “Reducing Occurences and managing the aftermath".
- Disciplining and Terminating Employees “How to Reduce the Damage".
- Discrimination and Harassment prevention “Promoting Workplace Diversity".
- Conducting Workplace Investigation Effectively and Legally.
- Preventing and Managing sexual Harassment.
- Arabic
- North Africa's Berber
- English .
- French
- Spanish
Dialects: Moroccan, Middle Eastern.
- Presidential Scholar Award ( Argosy University , Bachelor of Science in Business )
- GM of the Year Award 2011, Highest Sales & Dollar profits increase. (Qk Inc. Denny's Franchise)
- Best Turn over Award 2010. (Qk Inc. Denny's).
- Multiple P.A.C.E Awards (Top 10%-25 %) Performing restaurant - Olive Garden.
- C.I.T Awards WINNER ( Culinary Institute of Tuscany-Italy) . – Olive Garden.
- FY 18 TOP 10 % Diamond Club Ranking. – Olive Garden.
- FY 19Diamond Club Winner
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Resume Overview
School Attended
- Argosy University
- ITHT - Morocco
Job Titles Held:
- General Manager
- GENERAL MANAGER / NEW RESTAURANT OPENINGS
Degrees
- Bachelor of Science : Business Administration
Bachelor : Hospitality Management
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