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General Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Skills
  • Policy/program development
  • Cross-functional team management
  • Performance improvements
  • Sales team development
  • Supervision and training
  • Sales planning and implementation
  • Packaging and sanitation
  • Proficient in POS system, Altametrics, Microsoft office,
  • Project management
  • Communication skills
  • Team building and motivation
  • Purchasing and planning
  • Staff development
  • Training and coaching
  • Budgeting and cost control strategies
  • Team training and development
  • Customer experiences
  • Recruiting and hiring
  • Client relations
  • Schedule management
  • Leadership and team building
  • Financial administration
  • Calm under pressure
  • Staff training and development
  • Networking abilities
  • Employee scheduling
  • Customer retention
  • Vendor relationships
  • Profit and loss accountability
  • Safety assurance
  • Safety protocol
Experience
02/2020 to Current General Manager Link Engineering Co. | Wittmann, AZ,
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics.
  • Trained over 25 employees on business principles, best practices, protocol and system usage.
  • Implemented effective customer service surveys to encourage feedback.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Designed sales and service strategies to improve revenue and retention.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Built and maintained loyal, long-term customer relationships through effective management.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Coached and developed internal candidates for promotion to general management.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Trained, managed and motivated employees to promote professional skill development.
01/2018 to 02/2020 General Manager Lippert Components | Sterling Heights, MI,
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics,
  • Implemented effective customer service surveys to encourage feedback.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Tracked monthly/weekly sales to generate reports for business development planning.
  • Trained, managed and motivated employees to promote professional skill development.
02/2010 to 10/2017 General Manager Lippert Components | Topeka, IN,
  • Managed and improved requirements, gaps analysis, training and development and new program rollout.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics.
  • Trained over 75 employees on business principles, best practices, protocol and system usage.
  • Implemented effective customer service surveys to encourage feedback.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Designed sales and service strategies to improve revenue and retention.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Directed 5 managers and 75 associates.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Trained, managed and motivated employees to promote professional skill development.
Education and Training
Expected in 06/1995 High School Diploma | Churchland High School, Portsmouth, VA GPA:
Expected in 06/2000 Food Beverage And Hotel Management | Food Beverage And Hotel Management Tidewater Community College, Norfolk, VA GPA:
Accomplishments
  • Leadership - Served as key contributing member to Leadership team.
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the year for outstanding performance and team contributions.

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79Average

Resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Churchland High School
  • Tidewater Community College
Job Titles Held:
  • General Manager
  • General Manager
  • General Manager
Degrees
  • High School Diploma
  • Food Beverage And Hotel Management

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