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General Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching. Friendly manager with can-do attitude and willingness to help at all times. Seasoned with background in providing advice on diverse customer situations. Experienced in staffing, scheduling, securing entertainment, money management, inventory keeping, and running successful shits.

Highlights
  • Training and development
  • Scheduling
  • Microsoft Certified
  • Conflict resolution techniques
  • Marketing savvy
  • Team management

  • Skilled multi-tasker
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Deadline-oriented
Education
Harlem High School Machesney Park, IL Expected in 2009 High School Diploma : General Education - GPA :

High School Diploma in General Education. Business Ethics classes. Social Media Studies. Photoshop, Dreamweaver, Illustrator, and Premier Adobe Software trained. Microsoft Certified (Word, Powerpoint, Excell, Acess, ect.)

Accomplishments

Played an instrumental role in increasing customer satisfaction ratings in 6 month period. Planning and managing successful top grossing events. Very dependable; coming in early and staying late to make sure that the job is done and done correctly. Staff retention; maintain same core group of staff due to excellent training and communication skills.

Experience
Link Engineering Co. - General Manager
Detroit, MI, 06/2012 -

Created training manuals targeted at resolving even the most difficult customer issues.Developed, implemented and monitored programs to maximize customer satisfaction.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Interviewed, hired and trained new quality customer service representatives.Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.Effectively communicated with team members to maintain clearly defined expectations.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.

Johnson Controls, Inc. - Customer Service Representative
Carrollton, TX, -

Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.

Bretton Woods Rec - Equipment Operator
Germantown, MD, 2012 - 07/2012

Was successful in building and shipping orders in a timely manner, meeting all deadlines on time. Maintained equipment to expectations. Trained others in operating equipment and how to preform job functions. Went above and beyond desired expectations.

Pac Worldwide - Team Trainer
Phoenix, AZ, 01/2009 - 09/2011

Trained new employees. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance, cleaning, and food preparation. Employee of the month 5 months in a row. Worked under strict deadlines and responded to service requests. Assisted customers with store and product complaints.

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80Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Harlem High School
Job Titles Held:
  • General Manager
  • Customer Service Representative
  • Equipment Operator
  • Team Trainer
Degrees
  • High School Diploma

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