High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching. Friendly manager with can-do attitude and willingness to help at all times. Seasoned with background in providing advice on diverse customer situations. Experienced in staffing, scheduling, securing entertainment, money management, inventory keeping, and running successful shits.
Played an instrumental role in increasing customer satisfaction ratings in 6 month period. Planning and managing successful top grossing events. Very dependable; coming in early and staying late to make sure that the job is done and done correctly. Staff retention; maintain same core group of staff due to excellent training and communication skills.
Created training manuals targeted at resolving even the most difficult customer issues.Developed, implemented and monitored programs to maximize customer satisfaction.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Interviewed, hired and trained new quality customer service representatives.Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.Effectively communicated with team members to maintain clearly defined expectations.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Was successful in building and shipping orders in a timely manner, meeting all deadlines on time. Maintained equipment to expectations. Trained others in operating equipment and how to preform job functions. Went above and beyond desired expectations.
Trained new employees. Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance, cleaning, and food preparation. Employee of the month 5 months in a row. Worked under strict deadlines and responded to service requests. Assisted customers with store and product complaints.
High School Diploma in General Education. Business Ethics classes. Social Media Studies. Photoshop, Dreamweaver, Illustrator, and Premier Adobe Software trained. Microsoft Certified (Word, Powerpoint, Excell, Acess, ect.)
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