Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Skills
Performance improvements
Cross-functional team management
Implementing rules and procedures
Fast pace learning
Supervision and training
Experience
General Manager, 10/2017 - Current Lithia Motors – Coraopolis, PA,
Overseeing daily business operations.
Developing and implementing growth strategies.
Training low-level managers and staff.
Creating and managing budgets.
Improving revenue.
Hiring employees.
Evaluating performance and productivity.
Analyzing accounting and financial data.
Researching and identifying growth opportunities.
Generating reports and giving presentations.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Trained over 100 employees on business principles, best practices, protocol and system usage.
Trained, managed and motivated employees to promote professional skill development.
Coached and developed 5 internal candidates for promotion to general management.
Front Desk Supervisor, 01/2015 - 10/2017 Gi Associates & Endoscopy Center – Flowood, MS,
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Managed customer complaints and rectified issues to complete satisfaction.
Managed guest check-in and check-out procedures, reservations and payments.
Provided concierge services for guests as needed.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
Set and optimized employee schedules to secure proper coverage for all shifts.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Arranged special accommodations for guests to maintain optimal satisfaction
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Monitored reservations to track incoming parties and special events.
Managed all front desk operations for busy high-volume hotel.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Sales Associate, 05/2014 - 03/2015 The Hon Company – Davenport, IA,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Assisted customers by finding needed items and checking inventory for items at other locations.
Sold various products by explaining unique features and educating customers on proper application.
Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.
Answered customers' questions and addressed problems and complaints in person and via phone.
Received incoming product deliveries and relocated to storage shelves, coolers or bins.
Removed debris from aisles to avoid blocking customers or adding any safety concerns.
Updated signage to reflect new pricing or temporary promotional strategies.
Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
Assisted customers by locating items and moving heavy purchases to vehicles.
Properly disposed of debris and box packaging.
Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Blocked and faced all products on shelves and displays to meet company policies.
Stocked and rotated products, supplies and paper goods.
Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Education and Training
GED: , Expected in - Costal Pines Technical College - Waycross, GA GPA:
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