general manager resume example with 17+ years of experience
Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Professional Summary
Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations.
Skills
|
|
Work History
General Manager, 09/2014 - 11/2014
Lithia Motors – Maplewood, NJ
Lithia Motors – Maplewood, NJ
- Property Management, Food & Labor Cost, Advertising Sales & Marketing, Coaching, Guest Service, Maintenance.
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Interacted positively with customers while promoting hotel facilities and services.
- Correctly calculated inventory and ordered appropriate supplies.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
SALES ASSOCIATE, 04/2014 - 08/2014
The Realreal, Inc. – New York City, NY
The Realreal, Inc. – New York City, NY
- Dealers broker selling manufactured homes & Title Agent.
- Consistently hit and exceeded sales goals by 20%.
- Researched and customized service proposals for clients.
GENERAL MANAGER, 02/2011 - 03/2013
Lithia Motors – Middletown, NY
Lithia Motors – Middletown, NY
- Oversee the daily operation of a limited service hotel.
- Developed departmental objectives, work schedules, budgets and policies.
- Updated team members about changes in hotel products, services, pricing and policies.
- Computed bills, collected payments and made change for guests.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Conducted timely performance evaluations for all front of house staff.
Passenger Service Agent, 2009 - 02/2011
Landmark Aviation – Manchester, NH
Landmark Aviation – Manchester, NH
- Relayed updates and information to passengers in a friendly and timely manner.
- Maintained a friendly, positive attitude when dealing with distressed passengers.
- Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.
- Checked in an average of 50 passengers per hour.
- Greeted passengers, verified tickets and directed passengers to assigned seats.
- Addressed passengers’ concerns about delayed and canceled flights and resolved the issue through Established policies.
- Explained the use of safety equipment and answered passengers’ questions.
- Supervised unaccompanied minors during flights.
TRAVEL CONSULTANT, 04/2006 - 02/2011
Bcd Travel – Portland, ME
Bcd Travel – Portland, ME
- Operated a home based full service & meeting management service.
- Planned and executed travel plans, as well, as.
- group and meeting planning.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Answered customer questions about travel availability
- Documented all customer inquiries and comments thoroughly and quickly.
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
DIRECTOR OF PURCHASING, 2004 - 07/2006
Accor Hotels – Santa Monica, CA
Accor Hotels – Santa Monica, CA
- Started as Asst. Director of Banquets, and transferred into an open position in purchasing.
- Responsibilities included but were not limited to all purchasing of hotel supplies, and acquisitions.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
Food Server, 03/2002 - 02/2004
Schulte Hospitality Group – West Homestead, PA
Schulte Hospitality Group – West Homestead, PA
- Food Server with a national chain casual dining restaurant.
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Set dining tables according to type of event and service standards.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
ASST MANAGER, 2001 - 2002
Circle K Stores, Inc. – Summerfield, FL
Circle K Stores, Inc. – Summerfield, FL
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- Prepared for and executed new menu implementations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
PROPERTY MANAGER, 1995 - 2000
Education Realty Trust Inc. – San Mateo, CA
Education Realty Trust Inc. – San Mateo, CA
- Completed final move-out walk-throughs for tenants.
- Introduced and monitored effective lease renewal programs.
- Carefully screened applicants for tenancy.
- Analyzed and evaluated monthly and quarterly financial statements.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Verified that all customer complaints were handled promptly and appropriately.
- Maximized rental income while minimizing expenses through effective planning and control.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Communicated effectively with owners, residents and on-site associates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Evaluated and recommended changes in rental pricing strategies.
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Scheduled contractors for maintenance issues.
- Generated professional networks by engaging in professional, industry and government organizations.
- Maintained original leases and renewals for the management office.
- Delivered emergency 24-hour on-call service for any tenant issues.
- Responded to all Common Area Maintenance (CAM) inquiries.
- Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with building and services.
- Planned special events such as lotteries, dedications and project tours.
Education
DIPLOMA: General Education Music Economics, Expected in 1986
LANPHIER HIGH SCHOOL - Springfield, IL
LANPHIER HIGH SCHOOL - Springfield, IL
- General Education Music Economics
- Basic Vocational Certificate: Hospitality
- Coursework in Marketing, Accounting and Cost Control
- Culinary Arts coursework
Certifications
Illinois Food Service Sanitation Manager
Skills
acquisitions, Advertising Sales, balance, Coaching, com, Consulting, dispatching, Director, Marketing, meeting planning, Property Management, purchasing, selling, Sales
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- LANPHIER HIGH SCHOOL
Job Titles Held:
- General Manager
- SALES ASSOCIATE
- GENERAL MANAGER
- Passenger Service Agent
- TRAVEL CONSULTANT
- DIRECTOR OF PURCHASING
- Food Server
- ASST MANAGER
- PROPERTY MANAGER
Degrees
- DIPLOMA
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
*As seen in:As seen in:![Forbes]()
![CNet]()
![Business Insider]()
![Mashable]()
![The New York Times]()