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general manager resume example with 16+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

*Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

*Customer-oriented General Manager with 13 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

*Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

*Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

* Ambitious, career-focused job seeker, anxious to obtain an entry-level Manager position to help launch career while achieving company goals.

Skills
  • Hard working and reliable Store Manager focused on going above and beyond to support team and serve customers.
  • Trained in cashier and faster learn abilities.
  • Motivated to continue to learn and grow as efficient and professional.
  • Hardworking Store Manager and cashier focused on completing work quickly to consistently exceed target.
  • Dedicated to business success.
  • Dependable Store Manager industry worker equipped for fast paced work and changing daily needs.
  • Skilled team player with strong background in Cahier environments.
  • I love to work with customers and I have a big gratitude for my customers and co-workers.
Experience
06/2013 to Current General Manager Proper Hospitality | Beverly Hills, CA,
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Supervised employees through planning, assignments and direction.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed service and sales strategies to improve retention and revenue.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Created effective business plans to focus strategic decisions on long-term objectives.
06/2006 to 07/2010 Head Cashier Ace Hardware | Keller, TX,
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered phone calls to assist customers with questions and orders.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Checked personal identifications during alcohol and tobacco sales.
05/2004 to 05/2006 Supervisor Fiesta Mart | Irving, TX,
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
Education and Training
Expected in 12/2023 to to High School Diploma | ADULT SCHOOL , Long Beach, CA, GPA:
Languages
English:
Full Professional
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • ADULT SCHOOL

Job Titles Held:

  • General Manager
  • Head Cashier
  • Supervisor

Degrees

  • High School Diploma

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