Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Skills
15 years of experience in Hospitality and Customer Service
Natural leader
Strong work ethic
Conflict resolution techniques
Results-oriented
Successful leader of teams of 70 associates and 5 assistant managers
Established credibility through competence, continuity and integrity
Education
Indian River Community CollegeFort Pierce, FLExpected in 2000 ā āAssociate of Arts:Business Administration - GPA:
Work History
Living Spaces Furniture - General Manager San Antonio, TX, 2016 - Current
Director ofĀ Restaurant Operations, Take-Out revenue and building catering business of a brand new location.Ā
Lead and direct team members on effective methods, operations and procedures.
Quickly identify problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Achieved highest employee retention rate of the new store openings in 2016.
Living Spaces Furniture - General Manager Irvine, CA, 05/2015 - 2016
General Manager reassigned to a location that was experiencing many obstacles adversely effecting service and quality of goods.Ā Ā Ā
Upon taking over this location sales were trending down 4.5% vs LY.Ā Upon completion of a remodel, rebrand and retrain we experienced a positive sales trend of 10% vs last year.
Trained and developed my assistant manager to become my successor as General Manager.
Concord Hospitality - General Manger Columbus, OH, 09/2010 - 05/2015
General Manager accountable for execution of standards, development, leadership and attention to detail.Ā
Manager Training store for the South Region.
Developed 6 Assistant Managers and 1 General Manager.
Carefully interviewed, selected, trained and supervised staff.
RJ Gators - Food and Beverage Manager City, STATE, 11/2000 - 11/2008
Directed bar operations, monitored food and beverage quality to ensure a positive dining experience.
Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
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