Jessica Claire
, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
10/XXX0 to Present
General Manager Living Spaces Furniture Redondo Beach, CA,
  • Family owned contracting firm Manages all accounting functions and supervise the day to day operation to ensure high quality service and customer satisfaction Proficiently ensures critical compliance with mandated state and federal labor and safety guidelines Increased sales revenue by 30% by implementing a new marketing strategy Manages all aspects of human resources function, payroll and employee training.
09/2005 to 10/XXX0
Human Resources Manager Pactiv City, STATE,
  • A $3.4 billion company and respected leader in the consumer and food service/food packaging industry Demonstrated leadership in employee relations and problem solving during business acquisition and integration Created strategic human resource communication plans in support of key post business acquisition needs in a dynamic and changing environment to engage and retain talent Supervised and mentored 2 HR administrative professional and 5 first-line supervisors Managed the overall functions of HR - compensation, payroll and taxes, FMLA, COBRA and unemployment claims of two US locations and one Canada location Collaborated with the development and implementation of a skill-based pay program utilizing market and industry data to attract and retain talent Administrated performance management processes - performance appraisal, salary reviews and performance improvement plans Reduced turnover rate from 67% to 8%, through implementation of a new employee retention program Reduced overtime costs by 40% and increased productivity by establishing a fourth shift operation Improved payroll efficiency and employee clock-in accuracy 50% by implemented ADP time and attendance system Developed on-the-job training program for line employees and career development program for supervisor with focus to retain talent and improve productivity Improved site decision making by integrating databases and reporting processes to produce management reports and workforce planning to support business initiatives Achieved compliance with operating procedures and improved productivity by developing a communication strategy to deliver core messages to Asian and Latino employees in Mandarin, Cantonese, and Spanish Co-developed and implemented the location's first employee handbook to clarify policies, improve communications, and reduce business liability Nominated to serve as liaison for the SAP implementation of the HR, Finance, and Operations modules.
01/1997 to 08/2005
Accounting/Human Resources Manager NA City, STATE,
  • A $60 million manufacturing company of high quality plastic packaging (Pactiv Corporation acquired Newspring in May 2005.) Responsible for all areas of financial reporting - month end closing, cash management and bank reconciliation Provided accounting management team training, coaching and mentoring to staff of 9 Responsible for payroll processing including timesheets, payroll reports, and set up for new employees on the ADP HR Information System Designed, evaluated, and modified benefits programs to ensure that the programs were competitive Managed annual benefits open enrollment and assisted employees with benefits selection Administered company benefits including, but not limited to, medical, dental, vision, and 401K Developed and implemented controls for internal operations Managed all international sales to Canada, Bermuda, and United Kingdom Processed unemployment and workers compensations claims Led internal audit, part of pre-acquisition due diligence process resulting in an efficient acquisition Supported the implementation of a new accounting system (MAS90) with a focus on preparing infrastructure for company growth Implemented a process to precisely document inter-company transactions, resulting in formalized tracking processes and accurate record keeping Streamlined complicated pricing and billing process - improving customer satisfaction and efficiency by 50%.
Expected in
Master's Degree: Human Resource Management
Rutgers University - New Brunswick, NJ
Human Resource Management
Expected in
Bachelor Degree: Business Administration
Montclair State University - Montclair, NJ
Business Administration
Bilingual Human Resources leader with over 10 years of progressive experience in Human Resources Management and cross competencies in all phases of HR. Strong business financial knowledge. Proven experience collaborating with senior management to conduct Human Resources strategic planning and achieve organizational goals in a multicultural rapid and complex changing work environment.
Bilingual: Fluent English - Fluent Spanish Public Notary
  • Business acquisition Training & Development Employee Retention
  • Compensation & Benefits Diversity & EEO Compliance Payroll Processing
  • HR Policy, Process, and System Design Financial Reporting Talent Acquisition
  • Organization Development SAP, ADP Pay Expert, ADP EZ labor Management (Time and Attendance)
  • MS Office: Word, Excel, Publisher, and PowerPoint
accounting, accounting management, accounting system, administrative, ADP, bank reconciliation, Benefits, billing, Cantonese, cash management, clarify, coaching, competitive, customer satisfaction, databases, decision making, due diligence, employee relations, employee training, Fluent English, Finance, Financial Reporting, focus, HRIS, human resource, human resources, HR, internal audit, international sales, leadership, Mandarin, marketing strategy, market, MAS90, mentoring, Excel, MS Office, PowerPoint, Publisher, Word, month end closing, Organization Development, packaging, payroll, Payroll Processing, performance appraisal, performance management, policies, pricing, problem solving, processes, quality, record keeping, reporting, safety, sales, SAP, Spanish, Fluent Spanish, strategy, strategic, supervisor, System Design, taxes, vision

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Resume Overview

School Attended

  • Rutgers University
  • Montclair State University

Job Titles Held:

  • General Manager
  • Human Resources Manager Pactiv
  • Accounting/Human Resources Manager


  • Master's Degree
  • Bachelor Degree

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