general manager resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
General Manager with 20 years of successful leadership and proven track record in team management, process optimization, loss prevention, and profit margin growth. Skilled in maximizing efficiency and creating a positive workplace culture, and consistently delivering results that exceed goals. Known for an ability to build strong relationships with community members, customers, and key stakeholders.
Skills
Project Management
Risk Management
Team Management
Resource Management
Performance Assessment
Customer Service Management
Policy Development and Enforcement
Training and Onboarding
Database Interface and Query Software
Service Delivery Management
Labor and Overhead Cost Estimation
Inventory Management Software
Work History
07/2021 to CurrentGeneral ManagerLiving Spaces Furniture | , ,
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Drove year-over-year business growth +15% while leading operations, strategic vision and long-range planning.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Delivered in-depth training to team in food preparation and customer-facing roles to promote strong team performance.
Led and directed team of 40 on effective methods in both operations and procedures.
07/2019 to 07/2021Assistant General ManagerHy-Vee | , ,
Increased revenue 50% by implementing upselling techniques and promotional offers to customers, resulting in boost in average check size.
Trained and developed new hires, resulting in an increase in overall customer satisfaction scores by 25% and decrease in customer complaints by 25%.
Successfully managed inventory and implemented cost-saving strategies, resulting in 20% decrease in food waste and 5% increase in profit margins.
Led team of 30 employees, providing ongoing coaching and support to improve performance and increase productivity, resulting in an increase in sales and an increase in customer satisfaction.
Developed and implemented new scheduling system, resulting in 20% decrease in labor costs and improved team morale.
Maintained cleanliness and safety standards in compliance with health regulations, resulting in perfect score on all health inspections for two consecutive years.
Conducted regular staff meetings to promote team communication and resolve issues, resulting in 30% decrease in employee turnover and an increase in employee satisfaction by 25%.
Partnered in financial reporting, including P&L statements and budgeting, resulting in the successful achievement of profit goals for two consecutive years.
07/2012 to 06/2019General ManagerLiving Spaces Furniture | , ,
Led and oversaw all aspects of restaurant operations, including front and back of house functions, resulting in increased efficiency, cost savings, and customer satisfaction.
Utilized P&L statements and other technologies to manage and exceed profit goals, achieving consistent revenue growth and increased profitability.
Sourced, hired, trained, coached, and motivated team of 25, resulting in high-performing and engaged workforce.
Ensured safe and welcoming work environment for employees and customers, resulting in reduction in employee turnover and increased customer loyalty.
Maintained daily oversight of FOH and BOH operations and implemented safety and sanitation standards, resulting in improved food quality and customer satisfaction ratings.
Efficiently and accurately responded to customer complaints, resulting in increased customer retention and improved online ratings.
Managed financial reports and maintained a profitable business through the use of P&L statements, resulting in increased revenue and profitability.
Sourced, hired, and continually developed team members through training and coaching, resulting in increased employee retention and improved customer service.
07/2005 to 03/2012Store ManagerBevmo Holdings Llc | , ,
Thought and implementation leader in definition, evaluation, and measurement of operations and business processes.
Developed deep understanding of market and customers, bringing critical insights into product strategy and identifying new opportunities.
Collaborated cross-functionally with district leaders and internal teams to develop and launch new products to drive all sales metrics.
Used data to drive decision-making and measured results of product through use of software tools, surveys, or other data points.
Was advocate for product both internally and externally, advocating for impactful improvements and collaborating with stakeholders to ensure successful product adoption and customer satisfaction.
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