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General Manager Resume Example

Resume Score: 80%

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GENERAL MANAGER
Professional Summary

Customer-oriented General Manager with seven years of leadership experience focused on increasing brand awareness, sales and customer service. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering hunger and passion to lead effectively.

Work History
General Manager, 09/2018 to CurrentCompany Name - City, State
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Organized budgets, oversee P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Held weekly meetings with Regional Leaders to identify techniques to overcome sales obstacles.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Maximized efficiency by coaching and mentoring 10+ personnel on product principles, industry practices, company procedures and Customer Service.
  • Received superior customer service satisfaction scores for e-commerce and in-store 8 consecutive quarters.
  • Developed and maintained relationships with outside retail partners, customers, and suppliers through continual communication and store visits.
Assistant Manager, 10/2015 to 09/2018Company Name - City, State
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations tofoster optimal performance.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased sales from lowest performing store in region by driving operational efficiencies and building excellent customer rapport repairing $100k deficit by end of year.
Key Holder, 08/2014 to 10/2015Company Name - City, State
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Performed as integral staff member in streamlining opening and closing procedures.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Education
B.S, Business Administration Systems and Operations Management, Expected in 01/2023
Mt. San Jacinto College - City
Lifelong Learner

Focused on continual learning daily to improve as a person. I dream big, never settle for the status quo, and will always remain curious and hungry.

Skills
  • Recruitment
  • Training and Development
  • Conflict Resolution
  • Employee scheduling
  • Business Development
  • Consistently meet goals
  • Verbal and written communication
  • Operations management
  • Exceptional interpersonal communication
  • Sales expertise
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Mt. San Jacinto College

Job Titles Held:

  • General Manager
  • Assistant Manager
  • Key Holder

Degrees

  • B.S , Business Administration Systems and Operations Management Expected in 01/2023

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