General Manager Resume Example Company Name

GENERAL MANAGER

Professional Summary

Customer-oriented General Manager with seven years of leadership experience focused on increasing brand awareness, sales and customer service. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering hunger and passion to lead effectively.

Work History

General Manager, 09/2018 to CurrentCompany Name - City, State

Developed effective business plans to align strategic decisions with long-term objectives.
Organized budgets, oversee P&Ls and achieved margin targets consistently to stay on track with growth plans.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Held weekly meetings with Regional Leaders to identify techniques to overcome sales obstacles.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Maximized efficiency by coaching and mentoring 10+ personnel on product principles, industry practices, company procedures and Customer Service.
Received superior customer service satisfaction scores for e-commerce and in-store 8 consecutive quarters.
Developed and maintained relationships with outside retail partners, customers, and suppliers through continual communication and store visits.

Assistant Manager, 10/2015 to 09/2018Company Name - City, State

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations tofoster optimal performance.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Increased sales from lowest performing store in region by driving operational efficiencies and building excellent customer rapport repairing $100k deficit by end of year.

Key Holder, 08/2014 to 10/2015Company Name - City, State

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Trained team members in successful strategies to meet operational and sales targets.
Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Performed as integral staff member in streamlining opening and closing procedures.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.

Education

B.S, Business Administration Systems and Operations Management, Expected in 01/2023

Mt. San Jacinto College - City

Lifelong Learner

Focused on continual learning daily to improve as a person. I dream big, never settle for the status quo, and will always remain curious and hungry.

Skills

Recruitment
Training and Development
Conflict Resolution
Employee scheduling
Business Development

Consistently meet goals
Verbal and written communication
Operations management
Exceptional interpersonal communication
Sales expertise

Resume Overview

School Attended

Mt. San Jacinto College

Job Titles Held:

General Manager
Assistant Manager
Key Holder

Degrees

B.S , Business Administration Systems and Operations Management Expected in 01/2023

General Manager Resume Example

Resume Score: 80%

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