general manager resume example

• Directly responsible for vendor portfolio for all LSG Sky Chefs supplier base roughly 12,000 suppliers with over 14,000 parent materials and 55,571 part information records.
• Responsible for managing overall data integrity within SAP; vendor base and materials for over 109 airline customers around the world.
• Implemented and managed vendor overcharge recovery program with a possible return of $679,000 to the company bottom line.
• Strategically planned, organized and implemented changing purchasing and invoice system by reducing the overall tolerance from 20% to 3%.
• Managing in the development and implementation of supplier and outsourced guidelines, obligations, and service level agreements
• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Develops reporting and analytics business capabilities, strategy and road-map
• Manages reports along with KPI’s that monitor and manage vendor performance (legal contracts, delivery time, product quality, etc.) and provide recommendations for improvements.
• Oversees pricing compliance programs for suppliers; ensure all parties are working toward accurate data in all systems.
• Oversees and manages the business side of Electronic Data Information (EDI) programs.
• Responsible for overseeing overcharge recovery program and process for invoices exceeding the approved system tolerance.
• Conduct pricing audits to ensure all negotiated prices are accurately updated in all LSG systems and within the companies pricing tolerance.
• Drive compliance within the operation by ensuring all purchases are against Centrally Procured contracts.
• Primary liaison for contracts and administration of on-boarding for new suppliers; ensure company policy, legal, and contractual best practices.

• Successfully established and conducted training seminars around the world. (Hong Kong, Argentina, Mexico, Germany, Italy, Denmark)
• Implement Six Sigma lean processes and problem solving and used 5 why analysis.
• Implemented and Project Managed new business startup with Air Tran in Atlanta, NWA in Minnesota and Delta in New York.
• Designed service development plans and conducted operation assessments.
• Formulated, wrote, and implemented new employee Ramp Safety training materials, damage summaries and global shift briefings.
• Balanced and responsible for department budget of $450,000.
• Worked with American Airlines on the Safety Management Systems project; falls under IOSA and ISAGO guidelines.
• Provide policy direction & recommendation on Environmental, Safety and Workers Compensation.
• Manage regulatory compliance for all issues with Federal and State OSHA, FAA, EPPA and DOT. Oversee CSC compliance with all company programs (Temporary Alternative Duty Programs, Lag Time, Clinics, Clients service plans, etc.).
• Responsible for vendor relations; from selecting, managing and monitoring contract negotiations/pricing.
• Provided trend, benchmark and process flows. To help determine the areas of concern and/or improvement within my department.
• Worked closely with the airline customers to create training material, resolve issues and new business implementation in the field.
• Conduct audits for the Americas Region and provide direction.
• Accident and incident investigation; conducted Board of Inquiries (BOI).
• Responsible for the Ramp Safety Programs for the Americas Region.

• Managed three products: COBRA, Direct Bill and Common Remitter.

•Responsible for client and vendor relations; worked closely with eligibility vendors.

•Handled new business implementation.

•Handled any participant compliance issues with the DOL.

•Responsible for CalPERS and CalSTRS enrollment and pension deductions.

•Created training materials and conducted training on the Common Remitter product.

•Managed monthly billing for 3 California school districts active population and oversee any customer service agents that provided service or direction to the participants within the program.

•Bill reconciliation, budgeting, monthly invoices and subsidy invoices.