A self-managed and result-oriented with over nine years of experience in Account Management, Project Management, Vendor Portfolio Management, Contract Compliance, Data Integrity Management, Product Development/Launch, Training/Development, Operations Management, Technical Support and Client Relations.
Strategic manager with strong interpersonal, communication, problem solving and decision making skills. Ability to establish and maintain strong alliances; lead and motivate teams; drive projects to successful completion; convey complex technical requirements/data; exceed customer expectations and achieve fiscal bottom-line results.
• Managed three products: COBRA, Direct Bill and Common Remitter.
•Responsible for client and vendor relations; worked closely with eligibility vendors.
•Handled new business implementation.
•Handled any participant compliance issues with the DOL.
•Responsible for CalPERS and CalSTRS enrollment and pension deductions.
•Created training materials and conducted training on the Common Remitter product.
•Managed monthly billing for 3 California school districts active population and oversee any customer service agents that provided service or direction to the participants within the program.
•Bill reconciliation, budgeting, monthly invoices and subsidy invoices.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Job Titles Held: