general manager resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care, staff satisfaction and customer loyalty. Strong ability to drive profits, control costs and aClaireeve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Skills
Trend forecasting
Sales team development
Cross-functional team management
Supervision and training
Staff supervision
Customer relationship management
Calm under pressure
Troubleshooting expertise
Communication skills
Staff development
Recruiting and Hiring
Employee scheduling
Leadership and team building
Experience
General Manager, 12/2017 to 03/2020 Lkq Corp – Huntington, IN,
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Priced and ordered food products, kitchen equipment and food service supplies.
Encouraged patron loyalty by emphasizing customer-focused approach by staff.
Scheduled and directed staff in daily work assignments to maximize productivity.
Hired qualified staff.
Server/Bartender/MOD, 09/2015 to 12/2017 Flo's Restaurants Inc. – City, STATE,
Managed closing duties, including restocking items and reconciling cash drawer.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Operated POS terminals to input orders, split bills and calculate totals.
Promoted desserts, appetizers and specialty drinks.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Hosting Rep/Inbound Sales Representative, 09/2013 to 08/2015 GoDaddy – City, STATE,
Improved customer satisfaction by finding creative solutions to problems while providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Established hosting for each website and completed go-live process by uploading sites to host account.
Reviewed information and elements regularly on websites and pages for accuracy and functionality.
Troubleshot, tested and remedied identified issues before software deployment.
Planned, implemented and maintained successful SEO strategies.
Capitalized on growth and expanded opportunities by maintaining thorough and current knowledge of all products, competitive offerings and market developments.
Prepared and processed contracts and order forms for new and existing customers.
Cross-sold additional products and services to purchasing customers.
Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Negotiated and closed deals with minimal oversight.
Server/bartender/manager, 05/2011 to 03/2014 My Big Fat Greek Restaurant – City, STATE,
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Managed closing duties, including restocking items and reconciling cash drawer.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Upsold customers and optimized table-turns
Promoted desserts, appetizers and specialty drinks.
Trained workers in every position, including food preparation, money handling and cleaning roles.
Championed 100% guest satisfaction by providing excellent dining experience.
Managed accounts payable, accounts receivable and payroll.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Education and Training
: Mathematics And Computer Science, Expected in to University of Arizona - Tucson, AZ GPA:
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