LiveCareer-Resume

general manager resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Skills
  • Policy/Program Development
  • Performance Improvements
  • Sales Team Development
  • Supervision and Training
  • Hiring and Onboarding
  • Recruitment and Hiring
  • Customer Service Management
  • Sales Promotion
  • Records Organization and Management
  • Financial Statement Review
  • Staff Scheduling
  • Performance Evaluation and Monitoring
  • Problem Anticipation and Resolution
  • Staff Development
  • Revenue Forecasting
  • Assignment Delegation
  • Employee Motivation
  • Decision Making
  • Budget Control
  • Business Leadership
  • Performance Assessment
  • Team Leadership
  • Goal Setting
  • Sales Tracking
Experience
04/2019 to Current
General Manager Hcl Technologies Ltd. Charleston, WV,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.
  • Led employee evaluations with constructive feedback to boost performance.
  • Supervised employees through planning, assignments and direction.
  • Developed service and sales strategies to improve retention and revenue.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.
06/2016 to 04/2019
General Manager Hcl Technologies Ltd. Chatham, NC,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.
  • Led employee evaluations with constructive feedback to boost performance.
  • Supervised employees through planning, assignments and direction.
  • Developed service and sales strategies to improve retention and revenue.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.
06/2014 to 06/2016
Assistant General Manager Sage Hospitality Resources, Llp Portland, OR,
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Supervised critical budget implementations, employee reviews, training and scheduling for projects.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
11/2013 to 06/2014
Customer Service Representative Sutherland El Centro, CA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Developed strong customer relationships to encourage repeat business.
  • Made outbound calls to obtain account information.
Education and Training
Expected in 06/2013 to to
High School Diploma:
John F Kennedy High School - Denver, CO
GPA:
Languages
Spanish:
Professional
Negotiated:

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Resume Overview

School Attended

  • John F Kennedy High School

Job Titles Held:

  • General Manager
  • General Manager
  • Assistant General Manager
  • Customer Service Representative

Degrees

  • High School Diploma

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