LiveCareer-Resume

general manager resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
Isenberg School of Management-University of Massachusetts Amherst, Expected in 05/2012 Bachelor of Science : Hospitality Tourism Management - GPA :
Experience
Vitality Senior Living - General Manager
Henrico, VA, 11/2018 - Current
  • Managed all aspects of day to day operations for a high scale food and wine operation in the heart of Grapevine Texas, averaging upwards of $1,600,000 in yearly sales
  • Consistently surpassed all monthly, quarterly, and yearly sales goals year over year
  • With my history of outside sales, I implemented a wholesale operation with the winery supplying wine to numerous restaurants, bars, resorts, and retail operations throughout Texas, resulting in an average of $100,000 in new yearly revenue
  • Developed a new business model following the Covid 19 pandemic, including a new food program, restaurant layout, staffing matrix, curb side pickup, in home zoom tasting sessions, and sales strategies, to have 2021 become the most successful year in Messina Hof Grapevines company history
  • Managed a team of 20 employees in all aspects of staffing, hiring, scheduling, disciplinary actions, team building, and company culture, resulting in an almost 100% staff retention through my time with the company
  • Revamped the entire food program, including development of all recipes, menu selections, menu layout, food cost, buying, and kitchen management
  • Main contact point in all matters regarding community relationships, town and tourism board communications, regulations, and licensing
  • Since my time with the company in 2018, I’ve helped grow our wine club and VIP membership by 1000 members per year, up from the previous average of less than 500 new members per year
  • Maintained and tracked all company P&L reports to ensure max profitability and revenue tracking.
Lkq Corp - Outside Sales Representative
Deforest, WI, 04/2016 - 11/2018
  • Maintained business relationships with over 250 accounts throughout the Cape and surrounding areas, including bars, restaurants, retail operations, country clubs, resorts, and hotels
  • Act as a knowledgeable liaison between the customer and Cape Cod Beer
  • Company
  • Consistently achieved sales objectives by growing the designated territory through prospects gained, and active account growth
  • Proficient in BMobile Sales Application, Excel, and Route manager applications, used in the order taking process, account analysis, and to maximize productivity in the field
  • Trained in the maintenance, development, and repair of highly complex bar and restaurant draught systems
  • Responsible for retaining relationships, growing market penetration, and maintaining market knowledge in an ever changing and expanding industry
  • Schedule and coordinate on-site events and private parties
  • Work with marketing department to achieve positive promotion and brewery influence throughout the sales territory
  • Trained to have extensive knowledge of all available beer offerings and to serve and perform beer tastings, dinners, and classes.
Ppg Industries, Inc. - Sales Manager
Provo, UT, 08/2015 - 02/2016
  • Managed a high end wine and liquor operation in the heart of mid-town
  • Manhattan
  • Had dealings with, and set wine and liquor selections for many prominent
  • Manhattan office buildings, including the entire selection for the United Nations
  • Food and Beverage department
  • Responsible for all aspects of day to day operations, including staff management, customer and vendor relations, delivery punctuality, and web based delivery application management
  • Conduct regular and spot check inventories of merchandise, and supplies
  • Maintained vendor relations through scheduled tastings and product selection.
Ppg Industries, Inc. - Sales Manager
Quincy, MA, 06/2012 - 07/2015
  • Managed a high end liquor store averaging upwards of $50,000/week in sales
  • Conducted all aspects of day to day operations, including an eight employee staffed team, and an inventory of over 4,000 different wines, 2,700 spirits, and 1,700 beers
  • Along with managing the Northampton branch of the Table and Vine brand, I was involved with all aspects of companywide decision making, including sales meetings, tastings and events, and brand planning and development, helping grow Table and Vine from three stores to five stores throughout Massachusetts
  • Conduct all aspects of vendor relations including, order placement, territory sales meetings, pricing negotiations, product placement, sales floor representation, maintaining business and professional relationships
  • Conduct regular and spot check inventories of merchandise, supplies, and equipment
  • Educate customers on the purchases of wine, beer, liquor, and related products
  • Responsible for control and maintenance of the sale of alcoholic beverages, assuring that all laws and regulations were strictly enforced
  • Organize in store and vendor tastings to further maximize customer interest and increase product sales
  • Oversee all aspects of sales, product movement, and employee development to maximize gross profits.
Accomplishments
  • CERTIFICATIONS:
  • Cicerone Certified - Advanced knowledge of beer, ranging from service, styles, pairing, and history
  • TIPS Certified - Trained in the responsible service, sale, and consumption of alcohol
  • Serve Safe Certified - Trained on the proper handling, safety, and sanitation in the food and beverage industry.

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Resume Overview

School Attended

  • Isenberg School of Management-University of Massachusetts

Job Titles Held:

  • General Manager
  • Outside Sales Representative
  • Sales Manager
  • Sales Manager

Degrees

  • Bachelor of Science

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