LiveCareer-Resume

general manager resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Experience
General Manager, 03/2019 - 04/2020
Lkq Corp Salisbury, NC,
  • Promoted to upper Management position within 4 months.
  • Responsible for collaboration with Markey Cancer Foundation, to donate 25% of sales for the weekend.
  • Weekly Bar inventory, Budgeting and completed Ordering.
  • Back office administration and Lead organization systems.
  • Social media, marketing, and advertising.
  • In charge of all planning and execution of all catering, private services, and events.
  • Provided direction and communication so that all clients conducted in a timely, efficient and knowledgeable manner.
  • Created a high-quality, Positive team environment.
  • Over saw daily operating to ensure productivity and exceed stand in support of customer retention and revenue growth.
  • Responsible for staffing, training, coaching, and development.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Determined business needs by acquiring client feedback for process improvements.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Increased profits with enhanced inventory oversight and strategic pricing adjustments.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Consulted with managers to organize special events and promotions.
  • Improved customer service rankings by resolving issues quickly and accurately.
Bartender and Hostess, 01/2015 - 02/2019
Miyako Sushi And Steakhouse City, STATE,
  • I fulfilled a variety of roles during my time at Miyako including serving, bartending, high volume carryout, training, hostessing, and front of the house operations.
  • Answered a multi-line phone: secured reservations, processed take out orders, scheduled vendor meetings.
  • Maintained reservations and seating charts; maximized capacity to accommodate walk-in customers.
  • Provided enhanced customer experience through planning to ensure suitable accommodations, customer expectations, and quality service.
  • Encouraged cooperative working relationships: assisted coworkers during rush periods to foster and promote teamwork while providing exceptional service and guest dining experience.
  • Anticipated and prepared for high-volume traffic and alerted coworkers.
  • Developed a solid customer base by providing customized and superior customer service.
  • Researched trends to create new, innovated bar menu.
  • Maintained a clean, well-organized, and stocked bar and hostess station.
Hostess, Private Dining Coordinator, Administrative Assistant, 01/2011 - 01/2014
Bellinis Fine Dining ; MI International, LLC City, STATE,
  • Coordinated and planned for a complex reservation system; organized seating charts and established server sections to maximize capacity and to ensure restaurant was scheduled properly.
  • Retained walk in customers by encouraging bar service and utilizing creative techniques to ensure accommodations.
  • Maintained employee folders and records.
  • Conducted new hire orientations and trained employees on processes and procedures.
  • Demonstrated impeccable customer service by answering the busy telephones, greeting customers, and vendors.
  • Ordered and maintained supplies office and front of the House supplies.
  • Coordinated and worked private dining events.
  • Managed incoming and outgoing mail.
Education
High school diploma: , Expected in
-
Lafayette High School - Lexington, KY
GPA:
Status -
Summary
  • Adaptive, Intuitive, Personable,
  • Excellent Interpersonal Skill
  • Ability to establish, develop, and maintain strong relationships
  • Eager to learn and Committed to a high standard of integrity and continuous self improvement
  • Written and verbal Communication
  • Demonstrates effective Problem Solving skills by strategic planning, critical thinking, and attention to detail
  • Over 7 years of Customer service & Management Experience. Authorized to work in the US for any employer
Highlights
  • Windows Operating System, Microsoft Word, Excel, PowerPoint, MICROS Restaurant Point of Sale,
  • Advertising
  • Budgeting
  • Charts
  • Coaching
  • Interpersonal Communication
  • Computer Networking
  • Clients
  • Customer service
  • Direction
  • Event Planning
  • Focus
  • Inventory
  • Inventory Control
  • Leadership
  • Marketing
  • Meetings
  • Memory
  • MICROS
  • Excel
  • Mail
  • Office
  • PowerPoint
  • Windows Operating System
  • Microsoft Windows
  • Microsoft Word
  • Office administration
  • POS
  • Processes
  • Quality
  • Safety
  • Sales
  • Staffing
  • Strategic Planning
  • Teamwork
  • Phone
  • Telephones
  • Well-organized

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Resume Overview

School Attended

  • Lafayette High School

Job Titles Held:

  • General Manager
  • Bartender and Hostess
  • Hostess, Private Dining Coordinator, Administrative Assistant

Degrees

  • High school diploma

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