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General Manager Resume Example

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GENERAL MANAGER
Summary

Resourceful and adaptable Manager with over 15 years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role.

Skills
  • Trend forecasting
  • Communication skills
  • Staff training
  • Cost analysis and savings
  • Sales planning and implementation
  • Employee development
  • Customer retention
  • Staff supervision
  • Leadership and team building
  • Proficient in Adobe Photoshop
  • Skilled negotiator
  • Sales expertise
  • Employee scheduling
Experience
Company Name | City, StateGeneral Manager12/2019 - Current
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Designed sales and service strategies to improve revenue and retention.
  • Fostered strong relationships with all customers and suppliers by maintaining communication.
  • Trained and developed culinary personnel to strive for continuous knowledge and professional development.
  • Motivated and led team members to work together to achieve targets.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Consistently complied with company policies and government regulations.
Company Name | City, StateRegional Manager10/2004 - 06/2019
  • Maximized branch revenue by optimizing daily operations.
  • Developed and managed regional sales program and market operations.
  • Mentored and trained staff to define and exceed field sales objectives.
  • Expedited resolutions to correct customer problems and complaints.
  • Realigned procedures and daily protocols with changing business demands.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Successfully developed market expansion business case for senior leadership on multi-national coordination processes, including sales and marketing, staffing, logistics and product R&D investments.
  • Increased revenue from $250,000 to $1,000,000 in 6 Months in 2005 leading with the top sales average in the entire company with over 110 stores to compete with.
  • Executed day-to-day operational activities for regional business bringing in $4,000,000 in yearly revenue.
  • Hired and motivated hundreds of member sales team achieving miliions in new sales per year.
  • Penetrated new markets by investigating competitor products, services and training.
  • Hired talented, trainable team members and drove new business with photography and graphic design to grow revenues.
  • Earned recognition for being top region to earn highest sales and service satisfaction ratings.
  • Worked closely with sales team, using persuasive communication skills and customer relations expertise to close deals with every type of client.
  • Recognized for establishing retail marketing strategies to sell our product.
  • Used Adobe photoshop to create images and layouts.
  • Produced hundreds of projects for advertising and informational purposes.
  • Submitted design ideas to plan projects with customers and managers.
  • Generated digital image files for use in digital and traditional printing.
  • Created digital logos and product designs for local businesses.
  • Designed print materials such as brochures, banners and signs.
  • Worked with customers to present mockups and collect information for adjustments.
  • Selected colors and themes while adding functionality to create new designs.
Company Name | City, StateNight Manager09/2012 - 01/2015
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Calculated charges, issued table checks and collected payments from customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Smoothly processed incoming orders, handling over 200 transactions per day with exceptional accuracy.
Education and Training
Mix' Em Up Bartending School | CityBartending License2003
  • How to Mix drinks properly, and provide the best quality ingredients for what was asked.
  • To provide the best customer service possible, and how to handle problems with customers who are too intoxicated.
  • How to identify who can be served, how to properly check identification.
  • T.I.P.S certification, for responsible alcohol training and certification program that is designed to prevent intoxication, underage drinking an d drunk driving by enhancing fundamental "people skills" of servers, sellers and consumers of alcohol.
  • Hands on training making drinks from actual liquor bottles in a real life club environment. (crucial for getting a job)
Raritan Valley Community College | City, StateAssociates Liberal Arts2003
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Resume Overview

School Attended

  • Mix' Em Up Bartending School
  • Raritan Valley Community College

Job Titles Held:

  • General Manager
  • Regional Manager
  • Night Manager

Degrees

  • Bartending License
    Associates Liberal Arts

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