General Manager Resume Example Company Name

GENERAL MANAGER

Summary

I am an experienced ambassador of hospitality. I take pride in customer recovery and handling hostile situations in order to achieve repeat business as well as an inviting work environment. I am fiercely motivated and great at multitasking. Having knowledge of labor analysis and food cost management to help P&L margins, allows me to be a fast learner in any environment.

Skills

Policy/program development
Performance improvements
Supervision and training
Sales team development
Client relations
Team building and motivation
Employee scheduling
Budgeting and cost control strategies
Training and coaching
Profit and loss accountability
Staff supervision

Staff training
Safety assurance
Troubleshooting expertise
Customer experiences
Schedule management
Recruiting and hiring
Sound judgment
Team training and development
Calm under pressure
Communication skills

Experience

Company Name | City, StateGeneral Manager01/2015 - Current

Trained, managed and motivated employees to promote professional skill development.
Implemented effective customer service surveys to encourage feedback.
Facilitated monthly workshops to share best practices to optimize productivity.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Optimized profits by controlling food, beverage and labor costs daily.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.

Company Name | City, StateBartender03/2014 - 01/2015

Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Monitored patrons to keep alcohol consumption at designated levels.
Worked with management to plan and implement special events to boost customer numbers and profits.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Upsold customers from shelf to premium brands to help boost sales.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Stocked bar with beer, wine, liquor and related
Engaged in small talk with patrons to build rapport and earn repeat business.

Company Name | City, StateBartender07/2010 - 03/2014

Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Monitored patrons to keep alcohol consumption at designated levels.
Worked with management to plan and implement special events to boost customer numbers and profits.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Offered preferred tables and other special accommodations to VIP customers.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Upsold customers from shelf to premium brands to help boost sales.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Made product recommendations to customers based on preference, food pairings and special promotions.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Stocked bar with beer, wine, liquor and related supplies.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Engaged in small talk with patrons to build rapport and earn repeat business.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.

Education and Training

Argosy University | City, StateSome College (No Degree) in Psychology

Activities and Honors

Leadership Development Program
National Honor Society Member 3 years in a row
Best Restaurant of DeQueen

Certifications

ServSafe
Certified General Manager, McDonalds - 2017

Resume Overview

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General Manager Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

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