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General Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. CDL and truck driving experience.

Skills
  • Goal Setting
  • Financial Statement Review
  • Sales Tracking
  • Decision Making
  • Customer Service Management
  • Finance and Accounting Oversight
  • Business Leadership
  • [Tool] Operations
  • Hydraulics
  • Vehicle Maintenance And Repair
Education
American Fork High School American Fork, UT, Expected in 05/1996 High School Diploma : - GPA :
Certifications

Auto Sales License

CDL

Work History
Martin Management Group - General Manager
Nashville, TN, 04/2018 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Interviewed, hired, trained and promoted associates to support operations and company growth.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Diagnosed mechanical failures to determine and delegate corrective actions.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Promoted vehicle sales to exceed dealership volume, gross profit and customer expectations.
  • Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Hired, supervised and coached employees on sales strategies to optimize performance.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Kept business running and thriving through the Covid pandemic.
Lineage Logistics - Owner/Operator
Kent, WA, 04/2016 - 04/2018
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Accompanied customers and demonstrated performance features on test drives.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Performed inspection and prepared pre-owned cars prior to releasing to inventory.
  • Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Doug Smith Autoplex - Auto Sales Representative
City, STATE, 03/2006 - 04/2016
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Drove team revenue totals by bringing in top sales numbers.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Answered telephone and email inquiries from potential customers.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
  • Located desired vehicles at auctions and other dealerships.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Prepared purchased vehicles and completed final delivery checks.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Outlined sales, warranty and service procedures.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Completed registration paperwork and sales documentation.
  • Responded to customer enquiries via telephone and email.
Riverton Motors - Finance, Sales, and Service Representative
City, STATE, 05/1997 - 02/2006
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Effectively communicated with customers about account changes, new products or services and potential upgrades.
  • Assisted clients in making beneficial and strategic decisions regarding financing vehicles.
  • Worked with customers, financial institutions, and dealership to finance vehicles.

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Resume Overview

School Attended
  • American Fork High School
Job Titles Held:
  • General Manager
  • Owner/Operator
  • Auto Sales Representative
  • Finance, Sales, and Service Representative
Degrees
  • High School Diploma