General Manager Resume Example
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GENERAL MANAGER
Summary
Business-conscious General Manager bringing over 13 years of experience in customer service industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.
Skills
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Experience
Matson Inc | Concord , CAGeneral Manager08/2019 - 08/2021
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Coached and developed 10 internal candidates for promotion to management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
- Tracked 2018 sales to generate reports for business development planning.
- Hired, coached and mentored 30 team members.
- Trained, managed and motivated employees to promote professional skill development.
- Participated in organizational transformation and implementation activities to monitor corporate restructures.
- Designed sales and service strategies to improve revenue and retention.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Built and maintained loyal, long-term customer relationships through effective account management.
Matson Inc | Marietta , GAGeneral Manager04/2006 - 08/2020
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Assigned staff, materials and funds throughout lifecycle of projects.
- Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.
- Strategized long-term business needs and applied customer feedback for process improvements.
- Observed department resources to manage use, maximize efficiency and achieve production targets.
- Recommended and implemented measures to improve production methods and quality of products.
- Assessed production schedules and orders to plan material requirements and activities of workers.
- Coordinated regular preventive and predictive maintenance programs to maintain optimal equipment functionality.
- Conferred with technical and administrative staff to devise and implement corrective actions.
- Reduced process lags by managing employees and training on best practices to ensure optimal productivity.
- Negotiated deals for materials with suppliers to stay within budgeted costs.
- Identified and solved complex problems that impacted management and business direction.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Axiall | Booneville , MSSales Representative09/2016 - 03/2017
- Responded to inquiries from potential customers via email and telephone.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
- Networked with remote dealers to source vehicles for customers.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Sourced vehicles from other dealer lots and auctions.
- Sold trade-ins and located desirable purchases and vehicle auctions.
- Managed sales negotiations and financing options.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Tracked updates to vehicles, changing markets and customer purchasing trends.
- Provided information about sales processes, warranty requirements and service standards.
- Adhered to all standards of quality and service as well as regulatory requirements.
- Checked purchased vehicles at delivery for damage and final preparations.
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
- Showcased vehicle features and took customers on test drives in local area.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education and Training
Glenwood Springs High School | City, StateHigh School Diploma05/2010
Colorado Mountain College | City, StateSome College (No Degree)
Certifications
ServSafe Certified
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Resume Overview
School Attended
- Glenwood Springs High School
- Colorado Mountain College
Job Titles Held:
- General Manager
- Sales Representative
Degrees
- High School Diploma
Some College (No Degree)
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