General Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. An ambitious leader who is adept at building relationships, constructing strong teams, and interpersonal communication skills. Her forward-thinking approach at management has created opportunity for operational growth, retainability, and optimization of long-term gains.

  • Team Leadership
  • Training and Development
  • Relationship building
  • Exceptional interpersonal communication
  • Business Development
  • Sales
  • Operations Management
  • Strategic Planning
Work History
GENERAL MANAGER, 01/2018 to Current
Matson IncCerritos, CA,
  • Created business strategy and procedures introducing new principles for team coalition, improving operational quality and team efficiency, resulting in a new standard of team support, communication and company awareness.
  • Introduced and chairs weekly meetings with executive leadership to identify opportunities in Cannabis for improvement, where workshops to educate associates on the practices to optimize productivity, webinars on organizational structure to enhance company’s edge in growing industry, and techniques to overcome obstacles in sales were created, increasing profit margins and company visibility.
  • Superintends a diverse group of sales associates in customer relations and services, not limited to the maintenance of customer relationships, but how to create and build foundational principles for those relationships to exist, establishing readily available company resources and references, teaching and mentoring the how-to of transitioning a customer to a client.
  • Trains and educates staff and management team in Cannabis, teaching the fundamentals of how Cannabis promotes health and wellness, providing scripts, pamphlets and videos to adopt into company policies.
  • Identified and designed community initiatives and programs, partnering with and highlighting local cannabis businesses to enable store footprint and expansion into new markets, through networking and collaboration.
  • Implemented initiatives and innovative programs to increase customer loyalty through a client rewarding and recognition policy, procuring an increase in customer regularity and mention, through online methods and word of mouth.
  • Tracked and analyzed profitability in trivial sectors of sales, creating an overall improvement in earnings, finding and converting secondary earning products into primary grossing commodities.
  • Monitors budgets, cash flow projections, and cost analysis in preparation and comprehension of inventory purchases, marketing investments, staffing allowances, and asset retainability.
SALES ACCOUNT EXECUTIVE, 04/2012 to 01/2018
Charter SpectrumThousand Oaks, CA,
  • PLUSH COUTURE INTERIORS, BI-COASTAL, Achieved sales goals, service targets, and procured employment regularity as a result of leveraging interpersonal communication skills with product knowledge, using the cultivation and maintenance of high-level ethics, distinctive expertise and prime reliability.
  • Analyzed individual past sales and performances to develop areas of improvement, comparing prior quarterly and annual sales targets to current trends, effectively creating an increase in individual performance and reach, resulting in the standardization of a company wide individual sales goal course of action and advancement directly onto the management team within a two year period.
  • Strengthened and coached a total of 10 sales executives into a high-achieving team, in sales, the acquisition of combining interpersonal skills and product proficiency into obtaining and closing deals, and how to, through those deals, manufacture new contracts.
  • Reviewed all sales accounts to monitor areas of improvements, pinpointing opportunities to strengthen existing relationships to drive revenue, and identifying opportunities to establish new relationships, by delivering high-level services and proactive collaborative approaches to customer needs.
  • Facilitated change management activities for department and staff of 13 individuals, adjusting staff operational planning in scheduling, staff to management team communication, and performance and training needs, by instituting morale boosting approaches.
SALES PROFESSIONAL, 03/2004 to 07/2009
Fun Town RvSan Angelo, TX,
  • Worked alongside vendor representatives to boost department sales, through product knowledge, customer demand, and the understanding of sales trends, quickly answering to the needs of the customer and pin pointing areas to generate revenue.
  • Built strong relationships with clientele, creating opportunities to personal shop through out multiple departments, obtain supplementary clientele, and maintain already established loyalty, generating further revenue
  • Collaborated with fellow associates to maximize and increase sale probability, implementing up-selling strategies and acquiring new connections in company.
  • Maintained a $975,000 annual sales book for three of the four employment years, revenue gained through the ability to solve challenges, align customers with their needs, marketing the right products to the right people, and networking.
Associate of Arts: Business Administration, Expected in 08/2012
Georgia Perimeter College - Decatur, GA
  • Created community initiatives, promoting and giving platform to other small businesses and entrepreneurs
  • Established multiple working systems that have all enhanced the course in the daily operational functions of the business
  • Implemented effective strategies in communication, uncovering functional approaches of team coalition and relations in company environments.

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School Attended
  • Georgia Perimeter College
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  • Associate of Arts

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