Organized Customer Relations with 13 years of Customer Service experience. Knowledge of recruiting new staff, handling customer complaints and creating and implementing marketing and promotional campaigns.
Service-oriented Customer Service focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinate resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in Customer Service industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.
Focused Operations Manager successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Skills
Sales expertise
Financial administration
Sales team development
Supervision and training
Safety protocol
Calm under pressure
Computer-savvy
Communication skills
Skilled negotiator
Inventory control
Inventory management
Customer retention
Customer experiences
Education and Training
North High SchoolTorrance, CA, Expected in 06/2001 – –High School Diploma: - GPA:
El Camino CollegeTorrance, CAExpected in – –: - GPA:
Los Angeles Harbor CollegeWilmington, CAExpected in – –: - GPA:
Mccormack Baron Management Inc. - General Manager Caguas, PR, 11/2017 - Current
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Designed sales and service strategies to improve revenue and retention.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Encouraged, trained and disciplined employees to maximize performance.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Consistently complied with company policies and government regulations.
Tracked weekly sales to develop senior leadership reports for business development planning.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.
Motivated and led team members to work together to achieve targets.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
Trained and developed culinary personnel to strive for continuous knowledge and professional development.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Saved costs by managing shrink processes and inventory levels for corrective action planning.
Maximized time and manpower by consolidating material planning, data collecting, payroll and accounting programs into one centralized system.
Quantcast Corporation - Senior Account Executive San Francisco, CA, 07/2013 - Current
Strengthened online presence to capitalize on emerging trends.
Researched and secured new accounts within assigned territory to increase sales and profitability.
Reached out to accounts measuring satisfaction and increased revenue.
Collaborated with new customers to give details about company offerings.
Conducted market research and reported on competitors.
Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
Deepened relationships with account business by applying strong communication skills, excellent follow-through and industry knowledge.
Developed and delivered new business requisitions through business-to-business sales and trade shows.
Universal Forest Products, Inc. - General Manager of Operations Liberty, NC, 11/2013 - 04/2017
Streamlined operational efficiencies by coordinating staff development and succession planning.
Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
Consistently complied with company policies and government regulations.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Designed sales and service strategies to improve revenue and retention.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Directed safety operations and maintained clean work environment in adherence to FDA requirements.
Lead team of 4 employees in all operations including sales, service, parts and office functions.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Established departmental performance goals, set timeline targets for sales team and trained new employees.
Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Mccormack Baron Management Inc. - General Manager San Francisco, CA, 08/2000 - 02/2007
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
Designed sales and service strategies to improve revenue and retention.
Trained and developed culinary personnel to strive for continuous knowledge and professional development.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Encouraged, trained and disciplined employees to maximize performance.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Motivated and led team members to work together to achieve targets.
Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
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