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General Manager Resume Example

Resume Score: 80%

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GENERAL MANAGER
Summary

Experienced Manager dedicated to continuous improvement in branch performance. Well-trained in business administration and customer service. Considered strong communicator and known for establishing successful customer relationships.

Skills
  • Schedule oversight
  • Opening and closing procedures
  • Inventory management
  • Financial administration
  • Strategies and goals
  • Leadership and team building
  • Calm under pressure
  • Employee scheduling
  • Troubleshooting expertise
  • Trend forecasting
  • Staff training and development
  • Vendor relationships
  • Customer relationship management
  • Profit and loss accountability
  • Inventory control
  • Sales planning and implementation
  • Complex problem solving
  • Top talent recruiting, hiring and retention
  • Performance improvements
  • Schedule management
  • Project management
  • Goal setting
  • Skilled negotiator
  • Cross-functional team management
  • Safety assurance
  • Customer experiences
  • Recruiting and Hiring
  • Promotional support
  • Cheerful and energetic
  • Excellent multi-tasker
  • Issue and conflict resolution
  • Savvy negotiator
  • Detail-oriented
  • Organizational strengths
  • Store maintenance
  • Superior communication skills
  • Personnel training and development
  • Effective team player
  • Brand management
  • Flexible scheduling
  • Courteous demeanor
  • Superior organization skills
  • High-energy attitude
  • Time management
  • Dependable and reliable
  • Invoice processing
  • Advanced mathematical aptitude
  • Cash handling accuracy
Experience
General Manager, Burgerking , February 2019-April 2019Rawlins, WY
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Designed sales and service strategies to improve revenue and retention.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, [Type] and profits.
  • Motivated and led team members to work together to achieve targets.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Collaborated with communications team to create marketing communication plan to advance business branding and sales.
  • Maximized time and manpower by consolidating material planning, data collecting, payroll and accounting programs into one centralized system.
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
  • Built and maintained loyal, long-term customer relationships through effective account management and [Area of expertise].
  • Oversaw [Number] staff by training, mentoring, [Action] and [Action].
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Trained and developed culinary personnel to strive for continuous knowledge and professional development.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Consistently complied with company policies and government regulations.
  • Managed scheduling for [Number] employees to ensure optimal productivity.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
Shift Manager, Burgerking , May 2015-February 2019Rawlins, Wyoming
  • Cross-trained in every store role to maximize operational knowledge.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
  • Increased overall team efficiency and productivity.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Documented receipts, employee hours and inventory movements.
  • Trained and supervised staff members.
  • Mentored and supported new employees to maximize team performance.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Managed and mentored [Number] staff members.
  • Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
  • Recruited, hired and trained [Number] employees for marketing and sales department.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
Assistant General Manager, Taco John's International Inc.Rawlins, Wyoming
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Monitored cash intake to eliminate discrepancies.
  • Met demanding business targets with high efficiency and smooth performance.
  • Motivated and led team members to work together to achieve targets.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Enhanced team engagement and performance with daily updates and [Timeframe] informational meetings.
  • Secured positive customer experiences while executing effective quality assurance practices.
  • Supervised various critical tasks, including budget implementations, employee reviews, training, schedules and [Type] project.
  • Collaborated with chefs and cooks to plan menus for special events and occasions.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Maintained physical and computer file systems.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Created professional sales presentations to creatively communicate product quality and market comparisons.
  • Disciplined and maintained staff of [Number] to provide hospitable, professional service reflecting business initiatives.
  • Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Managed and mentored staff of [Number] to effectively carry out [Job title] directives.
  • Limited utility, equipment, labor and food expenses by implementing cost-control strategies.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Placed new inventory orders and oversaw correct restocking procedures.
Education and Training
GEDFrontier Academy, , RawlinsWYExpected in May 2020
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Burgerking
  • Taco John's International Inc.

School Attended

  • Frontier Academy

Job Titles Held:

  • General Manager
  • Shift Manager
  • Assistant General Manager

Degrees

  • GED

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