General Manager Resume Example Burgerking

GENERAL MANAGER

Summary

Experienced Manager dedicated to continuous improvement in branch performance. Well-trained in business administration and customer service. Considered strong communicator and known for establishing successful customer relationships.

Skills

Schedule oversight
Opening and closing procedures
Inventory management
Financial administration
Strategies and goals
Leadership and team building
Calm under pressure
Employee scheduling
Troubleshooting expertise
Trend forecasting
Staff training and development
Vendor relationships
Customer relationship management
Profit and loss accountability
Inventory control
Sales planning and implementation
Complex problem solving
Top talent recruiting, hiring and retention
Performance improvements
Schedule management
Project management
Goal setting
Skilled negotiator
Cross-functional team management

Safety assurance
Customer experiences
Recruiting and Hiring
Promotional support
Cheerful and energetic
Excellent multi-tasker
Issue and conflict resolution
Savvy negotiator
Detail-oriented
Organizational strengths
Store maintenance
Superior communication skills
Personnel training and development
Effective team player
Brand management
Flexible scheduling
Courteous demeanor
Superior organization skills
High-energy attitude
Time management
Dependable and reliable
Invoice processing
Advanced mathematical aptitude
Cash handling accuracy

Experience

General Manager, Burgerking , February 2019-April 2019Rawlins, WY

Strategized long-term business needs while generating guest relations feedback for process improvements.
Designed sales and service strategies to improve revenue and retention.
Encouraged, trained and disciplined employees to maximize performance.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, [Type] and profits.
Motivated and led team members to work together to achieve targets.
Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
Collaborated with communications team to create marketing communication plan to advance business branding and sales.
Maximized time and manpower by consolidating material planning, data collecting, payroll and accounting programs into one centralized system.
Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
Built and maintained loyal, long-term customer relationships through effective account management and [Area of expertise].
Oversaw [Number] staff by training, mentoring, [Action] and [Action].
Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Trained and developed culinary personnel to strive for continuous knowledge and professional development.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Consistently complied with company policies and government regulations.
Managed scheduling for [Number] employees to ensure optimal productivity.
Saved costs by managing shrink processes and inventory levels for corrective action planning.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
Tracked weekly sales to develop senior leadership reports for business development planning.

Shift Manager, Burgerking , May 2015-February 2019Rawlins, Wyoming

Cross-trained in every store role to maximize operational knowledge.
Helped employees operate productively and stay on task to meet business and customer needs.
Ran daily reports to assess performance and make proactive adjustments.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
Increased overall team efficiency and productivity.
Oversaw schedules, accepted time off requests and found coverage for shifts.
Documented receipts, employee hours and inventory movements.
Trained and supervised staff members.
Mentored and supported new employees to maximize team performance.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Managed and mentored [Number] staff members.
Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
Established ambitious goals for employees to promote achievement and surpass business targets.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
Recruited, hired and trained [Number] employees for marketing and sales department.
Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Strengthened product branding initiatives and coordinated effective marketing campaigns.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Communicated store policy violations to upper management to prevent shrinkage and misconduct.

Assistant General Manager, Taco John's International Inc.Rawlins, Wyoming

Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Encouraged, trained and disciplined employees to maximize performance.
Monitored cash intake to eliminate discrepancies.
Met demanding business targets with high efficiency and smooth performance.
Motivated and led team members to work together to achieve targets.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Enhanced team engagement and performance with daily updates and [Timeframe] informational meetings.
Secured positive customer experiences while executing effective quality assurance practices.
Supervised various critical tasks, including budget implementations, employee reviews, training, schedules and [Type] project.
Collaborated with chefs and cooks to plan menus for special events and occasions.
Managed store cash intake with high accuracy and prepared daily bank deposits.
Maintained physical and computer file systems.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Created professional sales presentations to creatively communicate product quality and market comparisons.
Disciplined and maintained staff of [Number] to provide hospitable, professional service reflecting business initiatives.
Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
Worked with management to plan and implement special events to boost customer numbers and profits.
Managed and mentored staff of [Number] to effectively carry out [Job title] directives.
Limited utility, equipment, labor and food expenses by implementing cost-control strategies.
Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
Placed new inventory orders and oversaw correct restocking procedures.

Education and Training

GEDFrontier Academy, , RawlinsWYExpected in May 2020

Resume Overview

Companies Worked For:

Burgerking
Taco John's International Inc.

School Attended

Frontier Academy

Job Titles Held:

General Manager
Shift Manager
Assistant General Manager

Degrees

General Manager Resume Example

Resume Score: 80%

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