SEARCH

General Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CJ
GENERAL MANAGER
Professional Summary

Enthusiastic leader with 3 years of experience scheduling, leading and improving employees . Strategic in managing.training, and customer relations. Focused on motivating staff and working with diverse personality types by listening and effective training to drive improvements.

Work History
Dominos - General ManagerRowlett, Texas01/2013 - 05/2016
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Received superior customer service satisfaction scores for 3 consecutive years.
  • Held monthly meetings with Supervisors to identify techniques to overcome sales obstacles.
  • Maintained organized, safe and clean Dominos facility to keep productivity high and maximize customer satisfaction.
  • Created, managed and executed Sales and communicated company vision and objectives to motivate teams.
  • Increased sales by establishing goals, and overseeing performance and Out the door times.
  • Evaluated and enhanced more training programs to strengthen operations and achieve faster out the door times through communicating and faster load times.
  • Held weekly meetings with District Managers s to identify techniques to overcome sales obstacles.
Platinum Painting - Office ManagerKeller, Texas08/2009 - 10/2013
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Handled all incoming business and client requests for information.
  • Created and finalized contracts for painting estimate deals with customers.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Arranged office conferences for all company employees
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews .
  • Integrated some steps into company processes to improve operations and manage work orders and price changes.
  • Produced high-quality documents, and spreadsheets for the company to use for keeping track of Customer Call Logs, Advertisements, and Sales totals.
  • Communicated company objective through regular correspondence and scheduled status updates.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Oversaw office inventory, including but not limited to ordering and stocking up on office supplies and paint colors for clients and paint crew members.
  • Provided proper scheduling of clients, ensuring enough time for the estimator and client to go over any questions about the estimate.
  • Prepared estimator invoices and processed any incoming payments on completed jobs.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Maintained computer and physical filing systems.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Received, screened and routed incoming calls.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Met challenging quotas for productivity and accuracy of work.
  • Solved problems timely and effectively, ensuring customer satisfaction.
Southern Painting - Customer Service RepresentativePlano, Texas10/2010 - 11/2012
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
Skills
  • Self-motivated
  • Emotional intelligence
  • Organizational skills
  • Adaptability and flexibility
  • Learning potential
  • Problem solving
  • Improvisation skills
Education
05/2004Rockwall-Heath High SchoolHeath, TXHigh School Diploma
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Dominos
  • Platinum Painting
  • Southern Painting

School Attended

  • Rockwall-Heath High School

Job Titles Held:

  • General Manager
  • Office Manager
  • Customer Service Representative

Degrees

  • High School Diploma

Similar Resumes

View All
General-Manager-resume-sample

General Manager

Five Guys

Forest Hills, New York