General Manager Resume Example Country Inns And Suites By Carlson

GENERAL MANAGER

Summary

Please find my Resume for your consideration. I have a relentless drive to project a broader impact than just simply delivering results, and can demonstrate experience in all of the areas you want from a candidate. Having worked for Country Inns and Suites as a General Manager for 3+ years and a total of 7+ years, I have developed the skills necessary to become an immediate and valuable asset to your company. I can spot issues and opportunities before others, and have extensive knowledge of key issues like problem resolution, guest satisfaction and day to day operations. Apart from having the personality needed to lead, coach, develop and motivate teams, I also have the ability to influence the behaviors of others to achieve goals and get things done. I am keen to work for a company like yours which not only offers great career opportunities but more importantly gives me the chance to be part of something really special. Please find attached my current resume, which further details my achievements and qualifications. I look forward in much anticipation to hearing from you.

Highlights

Customer Service and Relations, Employee training and Development, Food Cost and Labor Control.

Power User in Opera PMS

Payroll system. M3 accounting and Medallia.

Front and Back of house operations.

Excellent Knowledge of Microsoft Office

Experience

General Manager, 05/2010 to 11/2014Country Inns and Suites by Carlson － Waldorf, MD

Ensure excellence and a unique visit for each guest at this $8 million 66 room mid-scale hotel through 40 employees.
Manage operations and maintain facilities.
Involved in the recruitment and mentoring of the new staff while working with departments heads.
Administer operating and capital budgets and manage strategic operations of the hotel to ensure profitability and return on owner investment.
12 % growth in sales the first year while the market was down.
Change of 143% on the Rev Par Index.
After that maintaining 5% up in gross profit each year.
Maintained 100% or more on the STAR report Rev Par Index and 88% on Guest Satisfaction Index over a 3 year span.
Excellent score in all of the 7 LRA inspections while maintaining 90% or better on brand standards score.
Excellent knowledge with POS system, so constantly working with Front Desk Staff to improvise the system which resulted in quite few changes convenient for the entire staff.
Brought over a $100 K each year from sales by scouting the local area and local business.

Shift Manager, 04/2012 to 12/2012International House of Pancakes － La Plata, MD

Being a great Team Player by working with different departments when needed during shortage of staff including back of the house.
Manage all aspects of food service operations for two locations in the Southern Maryland (profit and loss responsibility).
Hire, train, motivate, supervise, evaluate, schedule and terminate employees.
Oversee inventory control, ordering, food sanitation and quality control of food products.

Assistant General Manager, 03/2008 to 05/2010Country Inns and Suites by Carlson － Waldorf, MD

Work directly with the General Manager to manage all activities of the property including employees, maintenance, sales and profit and loss controls.
Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered.
Perform other duties and responsibilities as assigned.
Set up new bonus program and educate the entire staff with surveys which helped the overall guest satisfaction index go in the positive direction.
Moved to 3rd in rankings and maintained top 3 rankings in guest overall satisfaction index in DC, Maryland and Virginia area.
Reduced the problem incidence while the resolution went up by 18% and maintained at 40% or better.
Really focused in rewards program by putting an extra emphasize which helped a lot of enrollments and brought back a lot of repeated guests.
Worked with all the third parties and Opaque to expand the sales.
Signed up a lot of corporate accounts by submitting RFP's and setting up direct bill with them and keeping up with payments on the direct bill accounts.
Make deposits to the bank and reconcile all financial records.

Front Office Manager/ Guest Service Representative, 10/2006 to 03/2008Country Inns and Suites by Carlson － Waldorf, MD

Take care of daily responsibilities including making reservations, checking the guest in and out well mannered.
Managed the customer related tasks such as giving the room key, collect payments and provide customer requirement.
Provide timely and welcoming customer service.
Kept work area clean by utilizing appropriate cleaning standards and well organized.
Fulfilled the company's defined customer experience by maintaining a friendly and customer focused approach.
Taking care of the guest complaints and respond to guest request and ensure follow up is done.
Respond to complaints and reviews.
Organizing staff schedules.
Started doing biweekly meeting on a payday within the front desk staffand provide with training and talk about issues so we can all be on the same page which resulted in efficient and excellent service at the desk.
Improvising the PMS system to make the system easier, better and efficient at the front desk.
Started using Alerts, Cancellation Letter, Housekeeping notes, Notes attached to Rate Codes etc.
Worked as a front desk agent to cut down on the payroll cost on slow days.
Did hiring of new staff and counsel, write ups, suspend and terminate if necessary.

Education

General Manager Training by Carlson Hotels Omaha, NE Minneapolis, MN:November 2010

Bachelor:Business StudiesSt. Xavier CollegeNepalGPA: GPA: 3.54Business Studies GPA: 3.54

Skills

accounting, approach, budgets, Customer Service, DC, direction, financial, General Manager, gross profit, hiring, inventory control, Notes, market, mentoring, Microsoft Office, Organizing, page, Payroll, POS, profit and loss, quality control, recruitment, requirement, RFP, sales, strategic, Team Player, Employee training, unique, well organized

Resume Overview

Companies Worked For:

Country Inns and Suites by Carlson
International House of Pancakes

School Attended

St. Xavier College

Job Titles Held:

General Manager
Shift Manager
Assistant General Manager
Front Office Manager/ Guest Service Representative

Degrees

General Manager Training by Carlson Hotels Omaha, NE Minneapolis, MN : November 2010
Bachelor : Business Studies

General Manager Resume Example

Resume Score: 90%

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