A goal oriented professional with a proven record of success in sales and service to support customer acquisition, satisfaction, and retention strategies. Has extensive managerial and operational experience in process and staff development and improvement. Skilled at managing multiple internal and external customer relationships.
*Guest Relations
*Hotel Operations
*Customer Service
· Sales and Marketing
· Financial Analysis
· Communication
· Front Desk Management
· Expense Control
· Corporate Events
Experience
01/2016 to 01/2016
General ManagerKARTIKEY LLC － Des Moines, IA
Supervised all hotel departments including front desk, housekeeping, laundry, breakfast, maintenance, inventory, human resources, training, security, accounting, and guest services.
Built and maintained healthy relationships with the parent corporation, ownership, inventory vendors, third party sources, banks, numerous city and state officials and departments, as well as a number of local and national companies in order to promote business.
Secured a new company, trained staff, ingrained policy and procedure, established current and future income sources, and implemented an overall culture of hospitality.
Returned to property by request.
01/2015 to 01/2016
Night AuditorHoliday Inn Express & Suites － Lithonia, GA
Compile detailed daily financial audit for distribution among interested parties.
Conduct Property and PMS management including start of day and end of day processes.
Cashiering and payment processing using Opera property management system.
A variety of guest services.
01/2014 to 01/2015
General ManagerKARTIKEY LLC － Des Moines, IA
Supervised all hotel departments including front desk, housekeeping, laundry, breakfast, maintenance, inventory, human resources, training, security, accounting, and guest services.
Built and maintained healthy relationships with the parent corporation, ownership, inventory vendors, third party sources, banks, numerous city and state officials and departments, as well as a number of local and national companies in order to promote business.
Secured a new company, trained staff, ingrained policy and procedure, established current and future income sources, and implemented an overall culture of hospitality.
01/2009 to 01/2016
Assistant ManagerTRANSGLOBAL PROCESSING － Atlanta, GA
Hired, trained, mentored, and monitored employees to maximize performance and retention.
Researched, selected, negotiated, and closed new business with respect to collections, sales, and logistics via telephone and face to face contact.
Prepared, analyzed, and reported findings on sales, commissions, and membership data to senior level management.
Payment Processing and customer service.
Education and Training
2001
Bachelor of Science: EconomicsState University of New York College － BuffaloEconomics
