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General Manager Resume Example

Resume Score: 80%

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GENERAL MANAGER
Summary

Experienced Manager, Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.Determined Manager with strong interpersonal skills and extensive retail and sales experience. A motivated Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. A driven Manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management. problem solving, customer service and hiring and training hardworking, quality staff.

Highlights
  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • Superior communication skills
  • Cheerful and energetic
  • Flexible scheduling
  • Effective team player
  • Superior organization skills
  • Staff training and development
Experience
General Manager
December 2008 to July 2012
McDonalds - Schuyler, NY

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Assistant Manager
November 2005 to December 2008
Walmart - Utica, NY

Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Opened a new store location and assisted in recruiting and training new staff.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Contributed to merchandising ideas at team sale meetings.

Support Manager
June 2003 to October 2005
Walmart - Utica, NY

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.

Education
Associate of Arts : Business Administration, 1992Utica School Of Commerce - Utica, NY, United States

Coursework in Marketing and AdvertisingCoursework in Finance and AccountingCoursework in Public RelationsCoursework in Business Administration, Communications and AccountingCoursework in Human Resource Management and Business Administration

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • McDonalds
  • Walmart

School Attended

  • Utica School Of Commerce

Job Titles Held:

  • General Manager
  • Assistant Manager
  • Support Manager

Degrees

  • Associate of Arts : Business Administration , 1992

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