Experienced Manager, Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.Determined Manager with strong interpersonal skills and extensive retail and sales experience. A motivated Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. A driven Manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management. problem solving, customer service and hiring and training hardworking, quality staff.
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Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Opened a new store location and assisted in recruiting and training new staff.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Contributed to merchandising ideas at team sale meetings.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.
Coursework in Marketing and AdvertisingCoursework in Finance and AccountingCoursework in Public RelationsCoursework in Business Administration, Communications and AccountingCoursework in Human Resource Management and Business Administration
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