General Manager Resume Example
I have earned my current employer13 million dollars more in sales and decreased shortages by several thousand dollars since my arrival. I am self motivated, goal oriented and dedicated to my tasks. I am looking for a company where I can improve morale within the associates, cleanliness, accuracy in orders, guest satisfaction and of course profits.
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March 2012 to CurrentNabco － Bridgeport , CT
Responsible for the total, efficient and profitable operations of the travel center and truck stop:
Customer Service
- assist customers with their questions, problems and complaints
- handle all customer relations issues in accordance to company policy
Operations
- oversee and execute the preparation of daily cash reports
- verify and document billing of merchandise
- deliver deposits to the bank
- order change and maintain a balance of large amounts of cash, up to $100,000.
- develop sales/hours forecast
- order regular and promotional merchandise
- load and unload deliveries
- maintain an organized office and backroom
Shrinkage
- control use of register keys, securing door keys, securing alarm codes and safe
- Identify and react to shoplifters
- administer monitor and react to internal loss prevention issues
Financial Reporting/Administration
- analyze and make recommendations on operating reports/documents
- prepare the store for physical inventory
- complete and analyze business reviews and develop and execute plans
- maintain budgets in payroll, maintenance, store supplies and inventory
Human Resources
- recruit, select, hire, train, develop, evaluate and suspend employees as needed
- maintain a workplace free from discrimination and harassment
- develop short and long term staffing strategies
- maintain accurate and up to date personnel records at store level
September 2008 to April 2012Papa John's － Elkin , NC
Assisted the store manager in daily operations in every aspect of the store.
My main focus was merchandising and customer service.
- price merchandise of a large facility
- stock shelves
- reset departments following planograms
- organize and execute the display and maintenance of off shelf items
- work reserve stock
- handle all customer relations issues in accordance with company policy
March 2008 to October 2008H&M － York , PA
Ensure team members are present and prepared to begin work at the starts of their shifts
- Ensure team members are aware of any changes in store policies or procedures affecting their jobs
- Continually oversee all kitchen staff to ensure they are effective in completing all aspects of their job description, including cleaning duties
- Coordinate shift employees to meet special needs as they arise
- Provide frequent feedback on team members job performances
- Provide frequent feedback to kitchen Manager regarding general kitchen operations (staffing needs, supply needs, personnel issues, equipment issues, etc.)
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Resume Overview
Job Titles Held:
- General Manager
- Assistant Manager
- Store Manager
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