Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Customer-oriented General Manager with 3 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Skills
Sales team development
Performance improvements
Policy/program development
Cross-functional team management
Supervision and training
Team training and development
Data review
Networking abilities
Customer relationship management
Recruiting and hiring
Staff training
Staff supervision
Sales planning and implementation
Leadership and team building
Employee development
Safety protocol
Schedule management
Packaging and sanitation
Vendor relationships
Dealership management
Customer experiences
Calm under pressure
Customer retention
Communication skills
Team building and motivation
Experience
General Manager, 01/2020 - 05/2021 Ncsoft – Bellevue, WA,
Hired, coached and mentored team of $25,000 sales in a week representatives.
Implemented effective customer service surveys to encourage feedback.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Trained over 43 employees on business principles, best practices, protocol and system usage.
Designed sales and service strategies to improve revenue and retention.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Facilitated monthly workshops to share best practices to optimize productivity.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Built and maintained loyal, long-term customer relationships through effective account management.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Customer Service Representative, 10/2019 - 01/2020 Cigna – Nashville, TN,
Set up and activated customer accounts.
Assessed customer needs and upsold products and services to maximize sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Educated customers on special pricing opportunities and company offerings.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Reviewed account and service histories to identify trends and issues.
Made outbound calls to obtain account information.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
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