Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

Customer-oriented General Manager with 3 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

  • Sales team development
  • Performance improvements
  • Policy/program development
  • Cross-functional team management
  • Supervision and training
  • Team training and development
  • Data review
  • Networking abilities
  • Customer relationship management
  • Recruiting and hiring
  • Staff training
  • Staff supervision
  • Sales planning and implementation
  • Leadership and team building
  • Employee development
  • Safety protocol
  • Schedule management
  • Packaging and sanitation
  • Vendor relationships
  • Dealership management
  • Customer experiences
  • Calm under pressure
  • Customer retention
  • Communication skills
  • Team building and motivation
General Manager, 01/2020 - 05/2021
Ncsoft Bellevue, WA,
  • Hired, coached and mentored team of $25,000 sales in a week representatives.
  • Implemented effective customer service surveys to encourage feedback.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Trained over 43 employees on business principles, best practices, protocol and system usage.
  • Designed sales and service strategies to improve revenue and retention.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
Customer Service Representative, 10/2019 - 01/2020
Cigna Nashville, TN,
  • Set up and activated customer accounts.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reviewed account and service histories to identify trends and issues.
  • Made outbound calls to obtain account information.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Supervisor, 10/2009 - 10/2019
Novolex Roanoke, TX,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Developed position rotation to support continuous improvement and operator development.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Created training manual for all employees to use as reference guide.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
Education and Training
High School Diploma: , Expected in 07/2011
Cardenal Beras - Dominican Rep.,
GED: , Expected in 09/2010
ALPI - Dominican Rep.,
GED: , Expected in 02/2021
Foodserve - Hackensack, NJ,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Cardenal Beras
  • ALPI
  • Foodserve

Job Titles Held:

  • General Manager
  • Customer Service Representative
  • Supervisor


  • High School Diploma
  • GED
  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: