Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

Customer-oriented General Manager with 3 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Skills
  • Sales team development
  • Performance improvements
  • Policy/program development
  • Cross-functional team management
  • Supervision and training
  • Team training and development
  • Data review
  • Networking abilities
  • Customer relationship management
  • Recruiting and hiring
  • Staff training
  • Staff supervision
  • Sales planning and implementation
  • Leadership and team building
  • Employee development
  • Safety protocol
  • Schedule management
  • Packaging and sanitation
  • Vendor relationships
  • Dealership management
  • Customer experiences
  • Calm under pressure
  • Customer retention
  • Communication skills
  • Team building and motivation
Experience
General Manager, 01/2020 - 05/2021
Ncsoft Bellevue, WA,
  • Hired, coached and mentored team of $25,000 sales in a week representatives.
  • Implemented effective customer service surveys to encourage feedback.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Trained over 43 employees on business principles, best practices, protocol and system usage.
  • Designed sales and service strategies to improve revenue and retention.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
Customer Service Representative, 10/2019 - 01/2020
Cigna Nashville, TN,
  • Set up and activated customer accounts.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reviewed account and service histories to identify trends and issues.
  • Made outbound calls to obtain account information.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Supervisor, 10/2009 - 10/2019
Novolex Roanoke, TX,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Developed position rotation to support continuous improvement and operator development.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Created training manual for all employees to use as reference guide.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
Education and Training
High School Diploma: , Expected in 07/2011
-
Cardenal Beras - Dominican Rep.,
GPA:
GED: , Expected in 09/2010
-
ALPI - Dominican Rep.,
GPA:
GED: , Expected in 02/2021
-
Foodserve - Hackensack, NJ,
GPA:

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Resume Overview

School Attended

  • Cardenal Beras
  • ALPI
  • Foodserve

Job Titles Held:

  • General Manager
  • Customer Service Representative
  • Supervisor

Degrees

  • High School Diploma
  • GED
  • GED

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