LiveCareer-Resume

general manager resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Positive, upbeat Store Manager brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Cheerful and upbeat leasing agent with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Personable and dedicated Customer Service Representative with extensive experience in collections industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Supervision and training
  • Customer relationship management
  • Safety protocol
  • Sales expertise
  • Staff supervision
  • Communication skills
  • Compensation/benefits administration
  • Employee scheduling
  • Customer experiences
  • Purchasing and planning
  • Succession planning
  • Advertising and marketing
  • Client relations
  • Troubleshooting expertise
  • Profit and loss accountability
  • Packaging and sanitation
  • Employee development
  • Budgeting and cost control strategies
  • Team building and motivation
  • Leadership
  • Calm under pressure
  • Product expert
  • Expert in Microsoft
  • Money handling
  • Call center experience
  • Cleaning skills
  • Equipment operation
  • Ability to analyze reports
  • Organizational skills
  • First Aid/CPR
  • SERV SAFE
  • Food handlers card
  • HIPPA
  • Credit card payment processing
  • Problem-solving abilities
  • Inbound and outbound calling
  • System implementation
  • Technologically savvy
  • Office equipment proficiency
  • Clerical support
  • Adaptive team player
  • Business development understanding
  • High-energy attitude
  • Stockroom procedures
  • Quality assurance controls
  • Store maintenance
Education and Training
Mountain View High School Mesa, AZ Expected in 2010 High School Diploma : - GPA :
Experience
Ncsoft - General Manager
Aliso Viejo, CA, 09/2017 - 10/2019
  • Successfully implemented new policies and procedures to improve team efficiency.
  • Planned and coordinated events.
  • Managed a team of 20+ employees.
  • Monitored and maintained budgets.
  • Successfully implemented new policies and procedures to improve team efficiency.
  • Maintained staffing levels.
  • Managed and trained new hires.
  • Planned and coordinated events.
  • Complied with labor mandates.
  • Prepared payroll.
  • Met with clients to discuss their needs and and review orders.
Alorica Inc. - Leasing Advisor/ collector
Virginia Beach, VA, 03/2016 - 09/2017
  • Took inbound calls for New leasing customers.
  • Set up/took payments for leased vehicles.
  • Outbound calls to delinquent new customers.
  • Took necessary procedures to retrieve vehicle from a delinquent account.
  • Made sure all demographics where up to date.
  • Customer service calls for warranty questions and procedures.
  • Customer service calls for insurance lapse.
Gpm Investments - Collections Agent
Frederica, DE, 10/2016 - 05/2017
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Resolved billing discrepancies and customer credit issues.
  • Maintained accurate records and reported on collection activity and accounts receivable status.
  • Placed outbound collections calls daily to approximately 75 account holders.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Achieved production goals by training new employees and incentivizing team members.
  • Improved existing collections processes by analyzing rejection patterns and denials.
  • Reduced aged accounts by collecting on approximately 15 accounts daily.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Upheld privacy and security requirements established by HIPPA regulatory agencies.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
  • Updated account status records and collection efforts.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
Hot Topic - Assistant Manager
City, STATE, 03/2012 - 03/2016
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Planned and prepared workflow schedules, delegating tasks for 20-member team.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Trained team of 20 to deliver outstanding customer service, boosting customer satisfaction ratings 15%.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Supported sales management initiatives to optimize business development.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Delegated daily tasks to team members to optimize group productivity.
  • Developed and implemented performance improvement programs, resulting in 15% increase in efficiency.
Additional Information
  • Looking for remote work at the moment.
  • Authorized to work in the US for any employer
  • Certifications and Licenses , Driver's License
  • ServSafe
  • HIPPA

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Resume Overview

School Attended

  • Mountain View High School

Job Titles Held:

  • General Manager
  • Leasing Advisor/ collector
  • Collections Agent
  • Assistant Manager

Degrees

  • High School Diploma

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