LiveCareer-Resume

general manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Industry company environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Recruitment
  • Client Account Management
  • Team Leadership
  • Training and Development
  • Conflict Resolution
  • Exceptional interpersonal communication
  • Efficient multi-tasker
  • Coaching and mentoring
  • Employee scheduling
  • Verbal and written communication
  • Budgeting
  • Budget development
  • Project Management
  • Business Development
  • Relationship building
  • Deadline-oriented
  • Effective leader
  • Staff training/development
  • Operations management
  • Consistently meet goals
  • Budget administration
  • WorkForce Improvements
  • Personnel Recruitment
  • Equal Opportunities Facilitation
  • Compensation Structuring
  • Company Organization
  • Benefits and Compensation Management
  • Payroll coordination
  • Labor negotiations
  • Succession planning
  • Compensation and benefits
  • Team Building
  • Talent management
  • Risk management
  • Recruitment strategies
  • Training programs
  • Organizational Development
  • Microsoft Office proficiency
  • File and records management
  • Training and mentoring
  • Contract Negotiation
  • Records management
  • Recordkeeping
  • Benefits administration
  • Labor relations
  • Benefits and compensation
  • Wages and Salary
  • Pre-Employment Screening
  • Benefits and Compensation
  • Training development
  • Candidate Sourcing
  • Written Communication
  • Decision-Making
  • Analytical and Critical Thinking
  • Active Listening
  • Dependable and Responsible
  • Critical Thinking
  • Google Workspace
  • WorkForce Improvements
  • Exit Interviews
  • Benefits and Payroll Coordination
  • Staff recruiting and retention
  • Accounting and finance
  • Company organization
  • Professionals in Human Resources Association
  • Background Checks
  • Payroll Processing
  • HR department startup
  • Time management
  • ADP
  • Superb interpersonal skills
Work History
General Manager, 10/2021 to Current
Wawa, Inc.Charlotte Hall, MD,
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Identified trends in customer marketplaces to develop valuable solutions.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Managed budget implementations, employee evaluations and contract details.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Utilized enterprise risk management software to improve operational insight and planning.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented operational strategies and effectively built customer and employee loyalty.
General Manager, 10/2020 to 10/2021
Wawa, Inc.Cherry Hill, NJ,
  • Processed employee claims involving performance issues and harassment.
  • Motivated employees through special events and incentive programs.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Liaised between multiple business divisions to improve communications.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for Number new employees.
  • Devised hiring and recruitment policies for Number-employee company.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Collaborated with cross-functional departments to create, manage and maintain Software and Software reporting.
  • Worked as effective team member while contributing to local and regional HR projects.
  • Served as representative in various civic and community functions to further enhance company image and develop additional business.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
  • Improved team morale by resolving Type inquiries on new hire initiatives and employee workforce matters.
  • Provided resolution to complex and confidential issues.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Retained 100% protocol on management tools and procedural accuracy.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Adhered to federal and state guidelines and managed payroll and benefits for over Number employees.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Reduced process lags by accurately managing confidential records for staff members.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
  • Coordinated technical training and personal development classes for staff members.
  • Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
  • Managed Number employees to reduce workflow stoppage and achieve on-time project completion.
  • Managed random monthly drug testing for over Number employees.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Recruited top talent to maximize profitability.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Executed on-time, under-budget project management on complex issues for senior leadership while supporting sales planning initiatives.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Store Manager, 08/2019 to 10/2020
Salvation Army UsaEmporia, KS,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Completed point of sale opening and closing procedures.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Processed employee claims involving performance issues and harassment.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Facilitated communication and coordination between employees and management to keep parties informed.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Executed on-time, under-budget project management on complex issues for senior leadership while supporting sales planning initiatives.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Recruited top talent to maximize profitability.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
  • Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
  • Reduced process lags by accurately managing confidential records for staff members.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Coordinated technical training and personal development classes for staff members.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
  • Retained 100% protocol on management tools and procedural accuracy.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Provided resolution to complex and confidential issues.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
  • Served as representative in various civic and community functions to further enhance company image and develop additional business.
  • Worked as effective team member while contributing to local and regional HR projects.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Liaised between multiple business divisions to improve communications.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Motivated employees through special events and incentive programs.
Multi Unit Manager , 11/2017 to 08/2019
Burger King CorporationLexington, GA,
  • Launched quality assurance practices for each phase of development
  • Recruited and developed employees for Type department.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Performed budget analysis to control expenditures and predict future budget needs.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Provided troubleshooting and technical assistance in use of PeopleAdmin system.
  • Conserved time and improved workflows by handling special projects and emergency solutions.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Oversaw and managed hiring process and assisted human resources.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Delivered consultative services and recruited qualified and diversified candidates for employment.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
  • Performed timely project management within budget constraints for issues regarding executive leadership.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Completed projects on time and under budget while resolving complex issues for senior leaders.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Implemented quality control initiatives to reduce downtime and increase revenue.
  • Processed employee claims involving performance issues and harassment.
  • Motivated employees through special events and incentive programs.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Liaised between multiple business divisions to improve communications.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Worked as effective team member while contributing to local and regional HR projects.
  • Served as representative in various civic and community functions to further enhance company image and develop additional business.
  • Improved team morale by resolving Type inquiries on new hire initiatives and employee workforce matters.
  • Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Provided resolution to complex and confidential issues.
  • Adhered to federal and state guidelines and managed payroll and benefits for over Number employees.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Retained 100% protocol on management tools and procedural accuracy.
  • Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
  • Reduced process lags by accurately managing confidential records for staff members.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Created and implemented Type and Type compliance systems and auditing processes through automation.
  • Coordinated technical training and personal development classes for staff members.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
  • Managed random monthly drug testing for over Number employees.
  • Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
  • Managed Number employees to reduce workflow stoppage and achieve on-time project completion.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Created organizational filing systems for records, correspondence and Type.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Recruited top talent to maximize profitability.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Accurately prepared weekly payroll and tracking data using Software system.
  • Executed on-time, under-budget project management on complex issues for senior leadership while supporting sales planning initiatives.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Facilitated communication and coordination between employees and management to keep parties informed.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Education
Bachelors : Human Resource Management , Expected in to Southern New Hampshire University - Hooksett, NH
GPA:

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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • General Manager
  • General Manager
  • Store Manager
  • Multi Unit Manager

Degrees

  • Bachelors

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