General Manager Resume Example
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GENERAL MANAGER
Summary
Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinate resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Skills
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Experience
General Manager, Ncsoft, July 2014-December 2019Newport Beach , CA
- Encouraged, trained and disciplined employees to maximize performance.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Motivated and led team members to work together to achieve targets.
- Developed 5 internal candidates for general management promotion opportunities.
- Built and maintained loyal, long-term customer relationships through excellent customer service.
- Empowered staff members to contribute to continuous improvement, quality and growth of company by using Jiffy Lube University and Jiffy Team Service Standards.
- Directed safety operations and maintained clean work environment in adherence to OSHA requirements.
- Consistently complied with company policies and government regulations.
- Improved teammate development process by mentoring and onboarding more than 20 employees.
- Managed daily operations, including hiring, coaching and mentoring team of 5 technicians.
- Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
- Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
- Managed scheduling for 7 employees to ensure optimal productivity.
Cook, Oakleaf Village Of Raleigh, January 2014-September 2014Eaton , OH
- Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Operated all kitchen equipment safely to avoid injuries.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
- Sanitized workstation at end of shift to minimize salmonella and other food borne illnesses.
- Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
- Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
- Prepared and plated 100+ dishes per shift for busy restaurant.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients to use oldest products first.
- Mixed, weighed and proofed ingredients to match exact recipe formula.
- Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
- Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
- Garnished and arranged dishes into creative presentations to delight patrons.
- Grilled and deep fried various foods, including fish, chicken and pork.
Forklift Operator, Performance Food Group, December 2005-June 2006Sedalia , MO
- Loaded items in optimal manner to maximize work efficiency.
- Secured loads to prevent shifting or damage to items.
- Maintained current forklift training and certification as required by company policies.
- Moved goods between warehouse locations according to shipment and storage needs.
- Documented weight and destination production data in detailed daily logs for management review.
- Operated with zero safety violations and consistently met deadlines for loading trailers.
- Operated equipment with focus on safety and efficiency.
- Cleaned and stored all equipment at end of each shift.
- Estimated weights, heights and centers of balance to make precise placements.
- Documented movements using computer tracking systems.
- Scanned materials into and out of inventory using barcode tags.
- Transported material to correct locations and documented inventory changes.
- Completed routine post and pre-operation inspections of forklifts and other heavy equipment.
- Cleaned and removed debris from shipping and receiving sections to prevent accidents and keep areas clear.
- Examined empty pallets for damage and moved pallets to proper storage areas.
- Used equipment such as loaders, hand trucks, forklifts and cranes safely.
- Swept warehouse floors and stored equipment to maintain neat and organized workspace.
- Conducted inventory transactions using scanner gun.
- Demonstrated knowledge of industry best practices and company protocols.
- Ensured all loads were secured on pallets.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Ensured compliance with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
- Packed merchandise into boxes and containers to prepare for safe shipment.
- Pulled and prepared product for shipment to ensure exact quantity and type of product is loaded.
- Accurately received, stored and shipped products safely and efficiently.
- Removed empty pallets, cardboard packing and strapping and deposited items in proper receptacles.
- Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
- Picked up trash, swept floor and wiped down equipment at the end of each shift.
- Monitored warehouse for debris, deposited waste into appropriate piles and stacked baled trash.
Education and Training
Some College (No Degree)Web Design, Rasmussen College, City
High School DiplomaPark Senior High School, , CityStateJune 2002
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Resume Overview
School Attended
- Rasmussen College
- Park Senior High School
Job Titles Held:
- General Manager
- Cook
- Forklift Operator
Degrees
- Some College (No Degree)
High School Diploma
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