Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinate resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Skills
Basic math aptitude
Inventory control
Loading and unloading
Customer service-oriented
Deadline-driven
Customer-focused
General construction
Staff supervision
Supervision and training
Sales team development
Inventory management
Cross-functional team management
Calm under pressure
Safety assurance
Schedule management
Budgeting and cost control strategies
Employee scheduling
Recruiting and Hiring
Customer relationship management
Team training and development
Profit and loss accountability
Customer experiences
Sales expertise
Customer retention
Staff training and development
Experience
General Manager, 07/2014 to 12/2019 Ncsoft – Newport Beach, CA,
Encouraged, trained and disciplined employees to maximize performance.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Motivated and led team members to work together to achieve targets.
Developed 5 internal candidates for general management promotion opportunities.
Built and maintained loyal, long-term customer relationships through excellent customer service.
Empowered staff members to contribute to continuous improvement, quality and growth of company by using Jiffy Lube University and Jiffy Team Service Standards.
Directed safety operations and maintained clean work environment in adherence to OSHA requirements.
Consistently complied with company policies and government regulations.
Improved teammate development process by mentoring and onboarding more than 20 employees.
Managed daily operations, including hiring, coaching and mentoring team of 5 technicians.
Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Managed scheduling for 7 employees to ensure optimal productivity.
Cook, 01/2014 to 09/2014 Oakleaf Village Of Raleigh – Eaton, OH,
Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Operated all kitchen equipment safely to avoid injuries.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
Sanitized workstation at end of shift to minimize salmonella and other food borne illnesses.
Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
Prepared and plated 100+ dishes per shift for busy restaurant.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Mixed, weighed and proofed ingredients to match exact recipe formula.
Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
Garnished and arranged dishes into creative presentations to delight patrons.
Grilled and deep fried various foods, including fish, chicken and pork.
Forklift Operator, 12/2005 to 06/2006 Performance Food Group – Sedalia, MO,
Loaded items in optimal manner to maximize work efficiency.
Secured loads to prevent shifting or damage to items.
Maintained current forklift training and certification as required by company policies.
Moved goods between warehouse locations according to shipment and storage needs.
Documented weight and destination production data in detailed daily logs for management review.
Operated with zero safety violations and consistently met deadlines for loading trailers.
Operated equipment with focus on safety and efficiency.
Cleaned and stored all equipment at end of each shift.
Estimated weights, heights and centers of balance to make precise placements.
Documented movements using computer tracking systems.
Scanned materials into and out of inventory using barcode tags.
Transported material to correct locations and documented inventory changes.
Completed routine post and pre-operation inspections of forklifts and other heavy equipment.
Cleaned and removed debris from shipping and receiving sections to prevent accidents and keep areas clear.
Examined empty pallets for damage and moved pallets to proper storage areas.
Used equipment such as loaders, hand trucks, forklifts and cranes safely.
Swept warehouse floors and stored equipment to maintain neat and organized workspace.
Conducted inventory transactions using scanner gun.
Demonstrated knowledge of industry best practices and company protocols.
Ensured all loads were secured on pallets.
Maneuvered forklift over and around loaded pallets, boxes and other materials.
Ensured compliance with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
Packed merchandise into boxes and containers to prepare for safe shipment.
Pulled and prepared product for shipment to ensure exact quantity and type of product is loaded.
Accurately received, stored and shipped products safely and efficiently.
Removed empty pallets, cardboard packing and strapping and deposited items in proper receptacles.
Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
Picked up trash, swept floor and wiped down equipment at the end of each shift.
Monitored warehouse for debris, deposited waste into appropriate piles and stacked baled trash.
Education and Training
: Web Design, Expected in Rasmussen College - Eagan, GPA:
High School Diploma: , Expected in 06/2002 Park Senior High School - Cottage Grove, MN GPA:
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