Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinate resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

  • Basic math aptitude
  • Inventory control
  • Loading and unloading
  • Customer service-oriented
  • Deadline-driven
  • Customer-focused
  • General construction
  • Staff supervision
  • Supervision and training
  • Sales team development
  • Inventory management
  • Cross-functional team management
  • Calm under pressure
  • Safety assurance
  • Schedule management
  • Budgeting and cost control strategies
  • Employee scheduling
  • Recruiting and Hiring
  • Customer relationship management
  • Team training and development
  • Profit and loss accountability
  • Customer experiences
  • Sales expertise
  • Customer retention
  • Staff training and development
General Manager, 07/2014 to 12/2019
NcsoftNewport Beach, CA,
  • Encouraged, trained and disciplined employees to maximize performance.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Motivated and led team members to work together to achieve targets.
  • Developed 5 internal candidates for general management promotion opportunities.
  • Built and maintained loyal, long-term customer relationships through excellent customer service.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using Jiffy Lube University and Jiffy Team Service Standards.
  • Directed safety operations and maintained clean work environment in adherence to OSHA requirements.
  • Consistently complied with company policies and government regulations.
  • Improved teammate development process by mentoring and onboarding more than 20 employees.
  • Managed daily operations, including hiring, coaching and mentoring team of 5 technicians.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Managed scheduling for 7 employees to ensure optimal productivity.
Cook, 01/2014 to 09/2014
Oakleaf Village Of RaleighEaton, OH,
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Operated all kitchen equipment safely to avoid injuries.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
  • Sanitized workstation at end of shift to minimize salmonella and other food borne illnesses.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
  • Prepared and plated 100+ dishes per shift for busy restaurant.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Mixed, weighed and proofed ingredients to match exact recipe formula.
  • Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
  • Garnished and arranged dishes into creative presentations to delight patrons.
  • Grilled and deep fried various foods, including fish, chicken and pork.
Forklift Operator, 12/2005 to 06/2006
Performance Food GroupSedalia, MO,
  • Loaded items in optimal manner to maximize work efficiency.
  • Secured loads to prevent shifting or damage to items.
  • Maintained current forklift training and certification as required by company policies.
  • Moved goods between warehouse locations according to shipment and storage needs.
  • Documented weight and destination production data in detailed daily logs for management review.
  • Operated with zero safety violations and consistently met deadlines for loading trailers.
  • Operated equipment with focus on safety and efficiency.
  • Cleaned and stored all equipment at end of each shift.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Documented movements using computer tracking systems.
  • Scanned materials into and out of inventory using barcode tags.
  • Transported material to correct locations and documented inventory changes.
  • Completed routine post and pre-operation inspections of forklifts and other heavy equipment.
  • Cleaned and removed debris from shipping and receiving sections to prevent accidents and keep areas clear.
  • Examined empty pallets for damage and moved pallets to proper storage areas.
  • Used equipment such as loaders, hand trucks, forklifts and cranes safely.
  • Swept warehouse floors and stored equipment to maintain neat and organized workspace.
  • Conducted inventory transactions using scanner gun.
  • Demonstrated knowledge of industry best practices and company protocols.
  • Ensured all loads were secured on pallets.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Ensured compliance with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
  • Packed merchandise into boxes and containers to prepare for safe shipment.
  • Pulled and prepared product for shipment to ensure exact quantity and type of product is loaded.
  • Accurately received, stored and shipped products safely and efficiently.
  • Removed empty pallets, cardboard packing and strapping and deposited items in proper receptacles.
  • Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
  • Picked up trash, swept floor and wiped down equipment at the end of each shift.
  • Monitored warehouse for debris, deposited waste into appropriate piles and stacked baled trash.
Education and Training
: Web Design, Expected in
Rasmussen College - Eagan,
High School Diploma: , Expected in 06/2002
Park Senior High School - Cottage Grove, MN

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Resume Overview

School Attended

  • Rasmussen College
  • Park Senior High School

Job Titles Held:

  • General Manager
  • Cook
  • Forklift Operator


  • Some College (No Degree)
  • High School Diploma

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