general manager resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Skills
Policy/program development
Performance improvements
Sales team development
Cross-functional team management
Supervision and training
Sales expertise
Product costing
Customer retention
Sales planning and implementation
Cost analysis and savings
Communication skills
Data review
Staff training
Training and coaching
Leadership and team building
Compensation/benefits administration
Team building and motivation
Top talent recruiting, hiring and retention
Succession planning
Vendor relationships
Financial administration
Staff supervision
Employee scheduling
Skilled negotiator
Advertising and marketing
Employee development
Profit and loss accountability
Budgeting and cost control strategies
Variance and risk analysis
Dealership management
Team oversight
Customer experiences
Recruiting and hiring
Calm under pressure
Staff training and development
Client relations
Purchasing and planning
Schedule management
Customer relationship management
Sound judgment
Salary structure/compensation analysis
Project management
Safety protocol
Networking abilities
Team training and development
Staff development
Troubleshooting expertise
Proficient in microsoft office
Experience
General Manager, 03/2013 - 08/2021 Bell Partners, Inc. – Clearwater, FL,
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed safety operations and maintained clean work environment to adhere to all requirements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
Tracked monthly sales to generate reports for business development planning.
Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
General Manager, 03/2018 - 09/2018 Bell Partners, Inc. – Fairfax, VA,
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Tracked monthly sales to generate reports for business development planning.
Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Maintained professional network of potential clients and business opportunities.
Boosted team morale and overall sales volume by creating employee incentive sales contests.
Created and finalized quotes to complete deals between company, vendors and customers.
Developed and implemented new sales strategies to update product lines.
Formalized sales process to enhance operations and promote acquisition of new customers.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Researched and capitalized on emerging opportunities to build business and expand customer base.
Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
Partnered with marketing team to align sales strategy with brand messaging across communication channels.
Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Tracked monthly sales to generate reports for business development planning.
Achieved company growth for several consecutive years through market expansion and sales.
Hired and motivated high-performing sales teams.
Implemented CRM strategy to automate leads management.
Education and Training
: , Expected in 2002 - Lee College - Baytown, TX GPA: Status -
High School Diploma: , Expected in 05/2002 - Robert E Lee High School - Baytown, GPA: Status -
GMU Grad: , Expected in 2018 - General Manager University - Fort Lauderdale, FL, GPA: Status -
Languages
Spanish:
Native/ Bilingual:
Negotiated:
:
Accomplishments
Consistently maintained high customer satisfaction ratings.
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