Detail oriented, and driven to succeed. Always pushing myself and my team to higher levels, while creating excellent customer service and quality work performed. Quick to learn and retain new information, with a heightened ability to adapt to new circumstances.
Skills
Supervision and Training
Performance Improvements
Sales Team Development
Cross-Functional Team Management
Sales Promotion
Staff Development
Business Leadership
Staff Scheduling
Management Team Building
Team Leadership
Decision Making
Problem Anticipation and Resolution
Originality and Creativity
Operations Oversight
Records Organization and Management
Employee Motivation
Customer Service Management
Assignment Delegation
Experience
02/2023 to Current
General ManagerLend Lease Group – Sunnyvale, CA,
Trained employees on duties, policies and procedures.
Created schedules and monitored payroll to remain within budget.
Supervised employees through planning, assignments and direction.
Recruited, trained and empowered employees to achieve key performance indicators.
Tracked monthly sales to generate reports for business development planning.
Administered employee discipline through verbal and written warnings.
Guided management and supervisory staff to promote smooth operations.
Built and maintained loyal, long-term customer relationships through effective account management.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
10/2022 to 02/2023
Assistant General ManagerRaising Cane's – Jefferson, LA,
Motivated and led team members to work together to achieve targets.
Managed store cash intake with high accuracy and prepared daily bank deposits.
Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Identified customer needs and delivered relevant product solutions and promotions.
Met business targets with streamlined operations strategies.
Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Mitigated business risks by working closely with staff members and assessing performance.
Created effective business plans to focus strategic decisions on long-term objectives.
Formed and sustained strategic relationships with clients.
08/2022 to 10/2022
Senior Service Technician/Service AdvisorJiffy Lube – City, STATE,
Motivated and led team members to work together to achieve targets.
Managed store cash intake with high accuracy and prepared daily bank deposits.
Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Communicated with clients for outstanding customer service and to increase repeat business.
Followed established safety rules, OSHA guidelines and company safety policies and procedures.
Trained new team members on service processes to increase productivity.
Maintained certifications and completed training on systems and components.
Conducted service appointments to diagnose and fix problems.
Set up and operated mechanical and manual tools and equipment.
Completed documentation promptly, enabling service requests to be properly recorded and tracked.
Logged services performed in service ticket system.
Reconditioned and repaired machine systems and components to return to operation.
Handled yearly and preventive maintenance to keep vehicles in good working condition.
Tracked inventory used and notified supervisor about re-ordering needs.
Developed preventive maintenance procedures and schedules.
Performed maintenance inspections, tune-ups, oil changes and other key services.
Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Repaired, replaced and adjusted brakes.
Removed old oil, replace filters and added correct amount of new [Type] oil.
Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Completed standard inspections to assess wear and damage to vehicles.
Reviewed work orders and discussed with supervisors.
Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
Adjusted and repaired systems to meet manufacturers' performance specifications.
Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Estimated costs of vehicle repair.
Answered phone calls and responded to questions and concerns.
Handled telephone inquiries regarding appointments and work in process.
Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Used knowledge of services to recommend additional products and offerings to customers.
Explained amount for expected services and provided detailed answers to customer questions.
Recommended additional, useful services to customers to increase overall sales.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
Contributed to business growth by confirming customer satisfaction with service and quality.
Utilized in-house systems and software to drive customer interaction and communication through service process.
Education and Training
Expected in 05/2011 to to
High School Diploma: CrossTimbers Academy - Weatherford, TX, GPA:
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