Personable, creative visionary who is a result driven leader with a strong work ethic and character. Recognized for strong planning, communication, leadership and continued pursuit of excellence. Proven ability to develop and foster long-term professionally effective relationships in diverse environments. Creating environments that are conducive to brand growth and people development.
Skills
Cross-functional team management
Policy/program development
People development
Operational excellence
Sales team development
Financial acumen
Creative and Takes risks
Influential and Communicative
Education and Training
The University of Texas At El PasoEl Paso, TXExpected in 05/1991 ā āBachelor of Arts:English And American Literature - GPA:
Certified Secondary Education Teacher and Advanced Studies in Music
Experience
Noble House Hotels And Resorts - General Manager Fort Lauderdale, FL, 03/2019 - Current
Drive results and continuous improvement in Service and Fitness categories through application of a strong business acumen, building relationships, individualized communication, and development and accountability of a department head team.
Plan, organize, and coordinate execution of daily/weekly/monthly club functions to maximize club profit and loss goals with a member-centric focus which led to exceeding company financial targets for 2019.
Recruit, hire, train, develop and nurture friendly and inclusive team members to support needs of club members. Position the right team members in roles where they can best impact members' goals which resulted in club being 1 of 2 in district to see membership growth YOY.
Train, develop, and mentor club leaders through observing, coaching, accountability, and showing them what "great" looks like in your own actions every day which resulted in development and promotion of 1 Assistant Fitness Manager to Fitness Manager, SM to AGM, OM to AGM, SES to AGM, AOM to SES.
Problem-solve obstacles with and for your team, to guarantee an outstanding member and team member experience. Create a culture of trust through delegating to and empowering your team. Ability to problem solve effectively has led to sustained behavioral results and leverage in market as a mentor to support peers.
Guide your department leaders in establishing goals, brainstorming application of club strategies, and achieving club and career goals, both in individual and group settings.
Accepted lead role as Partner (employee) Development Lead for the Pacific Northwest. Developed a partner career progression tool used for career advancement as well as a company program to engage partner experience post 90 days as a retention strategy. These tools are still widely used today by the company.
Lead role as VP of Hora del Cafe Hispanic Chapter PNW. Strategically led Starbucks Pacific Northwest Area Directors to develop a community plan that would increase our presence in untapped diverse markets and bring together the organization's mission and values.
Accepted stretch assignment of Area Director, leading the area with personal best customer care experience results.
Accepted interim assignment a Bakery Product Manager for the Northwest and Mountain divisions for 5 months. During that time challenged the food team to seek alternative ways to solve problems and develop creative solutions for production improvement. The work accomplished paved the way for current day automated store food inventory orders.
Lead a multi-unit portfolio of 12 stores in various Portland, OR mini markets to an annual revenue of over $22 million in FY18. Some of my stores were the highest performing drive-thru's in the market. Through leadership development to driving business results by creating a true team environment based on ownership, accountability, and excellence I was 1 of 2 districts out of 9 to achieve 75%+ Gross Margin, 50%+ Controllable Contribution and 25%+ Total Contribution.
Casting vision and using a strategic mindset to create annual and quarterly business plans to achieve results. Top tier performance in food and beverage sales while ensuring waste targets are met.
Visit stores consistently providing feedback and in the moment coaching to achieve excellent store experiences for customers and ensuring proper representation of the brand. Developed customer action steps to raise the customer experience that were adopted across the entire Pacific Northwest market.
Due to sustained results, planning/organizing and strong leadership skills was selected to lead and teach the Oregon market in newly adopted company Kaizen work routines.
Leverages strong planning and organizing discipline to ensure time is spent where needed to move portfolio forward with visits and plan to support sustained results. With strong planning/organizing have been leveraged by senior leadership to support multiple districts when unplanned DM needs arise, resulting in dual leadership for multiple months.
Ongoing development and mentoring of leaders. Developed and promoted 6 Store Managers to District Managers. Supported development and training of externally hired District Managers. Led the area in designing a program to develop Store Managers to District Managers.
Construction Specialties - Business Operations Manager Fort Valley, GA, 03/2000 - 10/2005
Led a team that defined and determined processes, systems, tools, and communications by which the stores were enabled to better manage their business. A core accountability of my job was to analyze the business working with cross-functional teams, identifying strategic initiatives for operations. Developed employee knowledge of brand initiatives and Nike's role in creating benchmark for the consumer experience.
Global Store Systems - Defined, created, tested and implemented an entirely new inventory management system (hardware & software) for all store concepts. As a result of a successful project, won the coveted Maxim award for "Evolve Immediately."
Strategic Planning - Identified and set strategic initiative annually, by quarter for my area of business. Responsible for breaking down initiatives by quarter into a workable milestone document.
Capitol Budget and Expense Planning - Responsible for planning and submitting store capitol budget needs and supply spend as related to store operations.
Gift Card Program - Coordinated design, production and purchase of new gift card program.
Return Policy - Policy lacked specific guidelines. I identified operational opportunities, bench marked other retailers and revised policy to support all concepts remaining brand-worthy and consumer friendly.
Design Review - Reviewed design and construction schematics during new store development. Partnered with Brand Design, Retail Visual Managers, and Store Development to achieve industry leading concept designs. Reviewed store fixture design drawings to ensure operational efficiencies were achieved.
Door to Floor- Managed projects that support and improve operational competencies such as "Door to Floor" which defined in-store tasks related to receiving product an preparing for sales floor merchandising. The program created processing metrics that preciously did not exist in addition to the establishment of a formal training document.
Directed a multi-unit portfolio of 11 stores within the highly competitive downtown Portland market. I consistently exceeded expectations for customer experience scores, achieving financial targets, along with double-digit sales comp increases. I opened 6 new stores in the downtown market, and supervised 3 remodels. I developed 2 Store Managers to District Managers. I won several competitions within my Area including a blended beverage contest, whole bean and espresso machine sales. I partnered with marketing to organize involvement for special events at Pioneer Courthouse Square such as; Starbucks by Starlight, Rose Festival, Aids Walk, Millennium Celebration, etc.
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