general manager resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Executive-level Business Manager with more that 10 years of experience in manufacture company and entrepreneur with experience running start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills.

  • Business Development
  • Coaching and mentoring
  • Relationship building
  • Staff Management
  • Teamwork/Collaboration
  • Retail Industry Knowledge
  • Customer Service
Work History
General Manager, 01/2018 - Current
New Castle Hotels Llc Shelton, CT,
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
  • Received superior customer service satisfaction scores
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
  • Reduced injuries among personnel with development and implementation of robust safety programs and policies
  • Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes
  • Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training
  • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety
  • Directed recordkeeping and paperwork preparation in line with OSHA requirements
  • Conducted safety evaluations to recommend alternate safety procedures
General Manager, 06/2015 - 01/2018
New Castle Hotels Llc Saratoga Springs, NY,
  • Verified employee benefit invoices by verifying coverage and costs
  • Prepared monthly reports, including payment and account reconciliations and financial statements
  • Maintained compliance with company standards and legal requirements
  • Met accounting financial standards by providing accounting department annual budget information
  • Reviewed and revised budgets to support efficient spending
  • Created in-depth training manual for all employees
  • Developed surveys to identify training needs based on projected production processes and changes
  • Conducted orientation sessions and organized on-the-job training for new hires
  • Trained staff during demonstrations, meetings, conferences and workshops
  • Trained new hires to perform cross-training exercises with experienced workers
  • Led daily, weekly and monthly coaching, counseling and feedback sessions
  • Reviewed and edited all training materials for accuracy and company policy compliance
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
  • Offered valuable suggestions to clients' remodel needs
  • Maintained employee confidence and protected payroll operations by keeping information confidential
  • Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using Avionte, Tempsworks and kronos
  • Increased monthly staff retention rate by 3% after implementing new training programs
Branch Manager, 07/2009 - 01/2015
Communityamerica Credit Union Raymore, MO,
  • Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success in only one week
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Monitored social media and online sources for industry trends
  • Maintained excellent attendance record, consistently arriving to work on time
  • Completed workplace safety and hazard inspections
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Supported such recruiting events, including job fairs and open houses and chambers
  • Conducted effective research on potential job candidates for all positions and compiled all details into reports
  • Confirmed appointments and interviews with all job candidates
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Established administrative work procedures to track staff's daily tasks
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
  • Updated employee files with new details such as changes in address or salary levels
  • Processed employee W-9 and I-9 forms and managed benefits and leave time
  • Maintained employee privacy and protected payroll operations by keeping all information confidential
  • Calculated payroll deductions and processed payroll to meet preset requirements
  • Increased customer satisfaction
  • Processed payroll garnishments such as tax liens and child support
GED: , Expected in
Montgomery County Community College - Blue Bell, PA
Status -
GED: , Expected in 05/2010
MBTI Business Training Institute - Santurce, PR
Status -
GED: , Expected in 06/2007
ICPR Junior College - San Juan, PR
Status -
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Supervised team of 400 staff members.
  • Received Safety recognition for Three Quarter without incident

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Resume Overview

School Attended

  • Montgomery County Community College
  • MBTI Business Training Institute
  • ICPR Junior College

Job Titles Held:

  • General Manager
  • General Manager
  • Branch Manager


  • GED
  • GED
  • GED

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