General Manager Resume Example
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GENERAL MANAGER
Professional Summary
Executive-level Business Manager with more that 10 years of experience in manufacture company and entrepreneur with experience running start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills.
Skills
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Work History
General Manager, 01/2018 to Current
Company Name – City, State
Company Name – City, State
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
- Received superior customer service satisfaction scores
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Supported regulatory compliance by overseeing all audits to verify protocol adherence
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Reduced injuries among personnel with development and implementation of robust safety programs and policies
- Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety
- Directed recordkeeping and paperwork preparation in line with OSHA requirements
- Conducted safety evaluations to recommend alternate safety procedures
General Manager, 06/2015 to 01/2018
Company Name – City, State
Company Name – City, State
- Verified employee benefit invoices by verifying coverage and costs
- Prepared monthly reports, including payment and account reconciliations and financial statements
- Maintained compliance with company standards and legal requirements
- Met accounting financial standards by providing accounting department annual budget information
- Reviewed and revised budgets to support efficient spending
- Created in-depth training manual for all employees
- Developed surveys to identify training needs based on projected production processes and changes
- Conducted orientation sessions and organized on-the-job training for new hires
- Trained staff during demonstrations, meetings, conferences and workshops
- Trained new hires to perform cross-training exercises with experienced workers
- Led daily, weekly and monthly coaching, counseling and feedback sessions
- Reviewed and edited all training materials for accuracy and company policy compliance
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
- Offered valuable suggestions to clients' remodel needs
- Maintained employee confidence and protected payroll operations by keeping information confidential
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using Avionte, Tempsworks and kronos
- Increased monthly staff retention rate by 3% after implementing new training programs
Branch Manager, 07/2009 to 01/2015
Company Name – City, State
Company Name – City, State
- Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success in only one week
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Monitored social media and online sources for industry trends
- Maintained excellent attendance record, consistently arriving to work on time
- Completed workplace safety and hazard inspections
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Supported such recruiting events, including job fairs and open houses and chambers
- Conducted effective research on potential job candidates for all positions and compiled all details into reports
- Confirmed appointments and interviews with all job candidates
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Established administrative work procedures to track staff's daily tasks
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Updated employee files with new details such as changes in address or salary levels
- Processed employee W-9 and I-9 forms and managed benefits and leave time
- Maintained employee privacy and protected payroll operations by keeping all information confidential
- Calculated payroll deductions and processed payroll to meet preset requirements
- Increased customer satisfaction
- Processed payroll garnishments such as tax liens and child support
Education
GEDMontgomery County Community College - City, State
GED: 05/2010
MBTI Business Training Institute - City, State
MBTI Business Training Institute - City, State
GED: 06/2007
ICPR Junior College - City, State
ICPR Junior College - City, State
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 400 staff members.
- Received Safety recognition for Three Quarter without incident
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Resume Strength
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- Measurable results
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Resume Overview
School Attended
- Montgomery County Community College
- MBTI Business Training Institute
- ICPR Junior College
Job Titles Held:
- General Manager
- Branch Manager
Degrees
- GED
GED : 05/2010
GED : 06/2007
