General Manager Resume Example First Step Staffing

GENERAL MANAGER

Professional Summary

Executive-level Business Manager with more that 10 years of experience in manufacture company and entrepreneur with experience running start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills.

Skills

Business Development
Coaching and mentoring
Relationship building
Staff Management

Teamwork/Collaboration
Retail Industry Knowledge
Customer Service

Work History

General Manager, 01/2018 to Current
First Step Staffing – Telford, PA

Enhanced and redefined organizational structure to maintain company's competitive edge across territories
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
Received superior customer service satisfaction scores
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Managed budget implementations, employee reviews, training, schedules and contract negotiations
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
Supported regulatory compliance by overseeing all audits to verify protocol adherence
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
Reduced injuries among personnel with development and implementation of robust safety programs and policies
Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes
Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training
Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety
Directed recordkeeping and paperwork preparation in line with OSHA requirements
Conducted safety evaluations to recommend alternate safety procedures

General Manager, 06/2015 to 01/2018
Ontime Staffing – Telford, PA

Verified employee benefit invoices by verifying coverage and costs
Prepared monthly reports, including payment and account reconciliations and financial statements
Maintained compliance with company standards and legal requirements
Met accounting financial standards by providing accounting department annual budget information
Reviewed and revised budgets to support efficient spending
Created in-depth training manual for all employees
Developed surveys to identify training needs based on projected production processes and changes
Conducted orientation sessions and organized on-the-job training for new hires
Trained staff during demonstrations, meetings, conferences and workshops
Trained new hires to perform cross-training exercises with experienced workers
Led daily, weekly and monthly coaching, counseling and feedback sessions
Reviewed and edited all training materials for accuracy and company policy compliance
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
Offered valuable suggestions to clients' remodel needs
Maintained employee confidence and protected payroll operations by keeping information confidential
Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using Avionte, Tempsworks and kronos
Increased monthly staff retention rate by 3% after implementing new training programs

Branch Manager, 07/2009 to 01/2015
Accuforce – Telford, PA

Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success in only one week
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Monitored social media and online sources for industry trends
Maintained excellent attendance record, consistently arriving to work on time
Completed workplace safety and hazard inspections
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Supported such recruiting events, including job fairs and open houses and chambers
Conducted effective research on potential job candidates for all positions and compiled all details into reports
Confirmed appointments and interviews with all job candidates
Completed forms, reports, logs and records to quickly handle all documentation for human resources
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Established administrative work procedures to track staff's daily tasks
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
Updated employee files with new details such as changes in address or salary levels
Processed employee W-9 and I-9 forms and managed benefits and leave time
Maintained employee privacy and protected payroll operations by keeping all information confidential
Calculated payroll deductions and processed payroll to meet preset requirements
Increased customer satisfaction
Processed payroll garnishments such as tax liens and child support

Education

GEDMontgomery County Community College - Blue Bell, PA

GED: 05/2010
MBTI Business Training Institute - Santurce, PR

GED: 06/2007
ICPR Junior College - San Juan, PR

Accomplishments

Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Supervised team of 400 staff members.
Received Safety recognition for Three Quarter without incident

Resume Overview

Companies Worked For:

First Step Staffing
Ontime Staffing
Accuforce

School Attended

Montgomery County Community College
MBTI Business Training Institute
ICPR Junior College

Job Titles Held:

General Manager
Branch Manager

Degrees

GED
GED : 05/2010
GED : 06/2007

General Manager Resume Example

Resume Score: 80%

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