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general manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Customer-oriented General Manager with 26 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Veteran general manager with top-level skills in organization . Likeable personality and customer-focused background coupled with expertise in business. Ready to tackle new challenges and build success with exciting organization. Dedicated restaurant business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Accomplishments

Restaurant business owner for more then ten

Skills
  • Staff Scheduling
  • Training Management
  • Customer Service Management
  • Sales Tracking
  • Team Leadership
  • Decision Making
  • Budget Control
  • Goal Setting
  • Money Handling
  • Payroll Administration and Timekeeping
  • Multitasking and Prioritization
  • Recruitment and Hiring
Work History
07/2020 to Current
General Manager Noble House Hotels And Resorts San Diego, CA,
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed effective business plans to align strategic decisions with long-term objectives.
10/2002 to 06/2019
Owner Paper Transport, Inc. Eau Claire, WI,
  • Managed day-to-day business operations.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Optimized team hiring, training and performance.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
06/2000 to 10/2002
General Manager Noble House Hotels And Resorts Naples, FL,
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
  • Set, enforced and optimized internal policies to maintain responsiveness to demands
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs
  • Developed and maintained relationships with customers and suppliers through account development
04/1998 to 06/2000
Assistant Manager Wendy's Franklin, TN,
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Education
Expected in 06/1993 to to
High School Diploma:
Center of Education of Babiol - Port Au Prince,
GPA:
Expected in 05/1996 to to
GED:
Canado College - Port Au Prince,
GPA:
Languages
French:
Native or Bilingual
Negotiated:
Creole:
Native or Bilingual
Negotiated:
Spanish:
Negotiated:
English:
Negotiated:

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Resume Overview

School Attended

  • Center of Education of Babiol
  • Canado College

Job Titles Held:

  • General Manager
  • Owner
  • General Manager
  • Assistant Manager

Degrees

  • High School Diploma
  • GED

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