general manager resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Advanced Operations Manager offering over 10 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.
Skills
Attention to detail
Customer service
Inventory control
Loss prevention
Payroll
Project Management
Recruiting
Performance improvement
Work Independently
Self-Motivated
Strong Leadership Skills
Highly Organized
Resolving Problems
Training Employees
Operational Reports
Company Policies And Procedures
Education
International School of Skin, Nailcare, And Massage TherapyAtlanta, GAExpected in 09/2011 ā āEsthetics:Skincare - GPA:
Emory University, GAExpected in 05/2009 ā āBachelor of Arts:Art History/ Visual Arts - GPA:
Work History
Northwest By Southern Hospitality - General Manager Kennewick, WA, 01/2017 - Current
Hire, train and educate four department managers and all associates on company initiatives through use of technology and customer service to improve financial performance over LY.
In 2018 was promoted into high volume location, over 5.5 million revenue annually.
Measure and analyze actual performance through company metrics to implement strategies to improve profitability.
Manage payroll along with timecard accuracy through Kronos system.
Ensure store operates within store budget through monthly sales and Monitor sales and payroll daily to come into alignment with company goals.
Understand and train all associates on company Competencies: Diversity and Inclusion, Communication, Collaboration, Coaching and Developing, Planning and Prioritizing, Accountability, Quality and Timely Decision Making.
Make sure all departments are in compliant with company policies through education and communication.
Mediate and counsel associates and managers through policies to ensure consistency.
Collaborate with peers in market to drive consistency and build partnerships.
Develop, evaluate, and implement performance metrics for all departments in stores.
Drive results through customer retention (Ie: loyalty program) along with improving year after year in credit results.
Inventory control through operational processes such as yearly inventory and weekly merchandise counts of selected items.
Loss prevention focus through training associates on doing what is right, and reporting any losses of company assets through appropriate channel.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
Enhanced operational efficiency and productivity by managing budgets, accounts and talent
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
Managed budget implementations, employee reviews, training, schedules and contract negotiations
Developed effective business plans to align strategic decisions with long-term objectives
Supported regulatory compliance by overseeing all audits to verify protocol adherence
Reduced corporate risk by managing shrink processes and controlling inventory levels
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Alex And Ani - Business Market Trainer Schaumburg, IL, 01/2018 - 07/2020
Oversee 13 stores results in all events both Corporate derived and Store Generated.
Build relationship with Brand Partners to elevate education and events throughout stores.
Train all management new hires in Prestige and Mass Brands.
Host conference calls monthly and speak weekly on General Manager conference about business acumen and how to leverage business through events and education with promotional sales.
Partner closely with District Manager to leverage education and gain insight into business.
Collaborate with other trainers in market to drive better enterprise results.
Resolved problems, improved operations and provided exceptional service
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
Actively listened to customers' requests, confirming full understanding before addressing concerns
Created plans and communicated deadlines to ensure projects were completed on time
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Worked closely with District Manager to maintain optimum levels of communication to effectively and efficiently complete projects
Ulta Salon And Cosmetics - Retail Operations Manager/ Assistant Manager City, STATE, 09/2011 - 01/2017
Lead 15+ associates through operations and ensure sales metrics were being met daily and weekly.
Increased customer retention data from 42% to 80%+.
Help to establish core team of associates to drive individual results that increased store results
Drive results through training and coaching along with customer service.
Ensure daily operations were complete within allotted time.
Ensure collaboration with other department managers to help drive enterprise results.
Review all metrics and implements strategies to aid in overall improvement to reach store budgets and payroll.
Inventory accuracy through use of technology.
Liaised with store manager to set up visually appealing layout for store merchandise
Increased revenue by identifying and tracking damaged inventory for corrective action
Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity
Liaised with senior leadership to report damaged inventory control tracking and reporting
Reduced workflow downtime by ordering supplies and organizing stock to meet demand
Determined layout of store merchandise for visual appeal to consumers
Conducted inventory analysis to determine optimal stock levels
Supported human resources by responding to candidates and prescreening, interviewing and hiring team members
Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses
Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals
New York & Company - Key Holder City, STATE, 12/2009 - 09/2011
Help management reach sale goals by driving customer loyalty
Established relationship with management and associates to drive results
Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership
Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
Marked-down clearance items and relocated merchandise to proper store areas
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Resume Overview
School Attended
International School of Skin, Nailcare, And Massage Therapy