general manager resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care, team work and consistency. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Skills
Goods assembly
Cargo shipment inspections
Freight bills preparation
Client coordination
Lost shipment tracing
Cargo loading
Delivery truck direction
Materials inspection
Information verification
Picking and packing
Patient safety
Mail handling
Cross-functional team management
Performance improvements
Sales team development
Inventory management
Supervision and training
Staff supervision
Customer retention
Safety protocol
Cost analysis and savings
Computer-savvy
Customer experiences
Customer relationship management
Financial administration
Staff training and development
Communication skills
Schedule management
Team training and development
Training and coaching
Calm under pressure
Goal setting
Employee scheduling
Packaging and sanitation
Team building and motivation
Employee development
Strategies and goals
Data review
Team oversight
Client relations
Staff training
Product costing
Complex problem solving
Leadership and team building
Inventory control
Store operations oversight
Store opening and closing procedures
Flexible schedule
Reliable
Sales professional
Employee training
Leadership reports
Team leadership
Customer service
Project management
Experience
04/2011 to 11/2019
General ManagerNoble House Hotels And Resorts – Seattle, WA,
Built and maintained loyal, long-term customer relationships through effective account management and customer service.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Worked with promotional teams to develop new marketing strategies for new sales product.
Implemented effective customer service procedures such as greeting and thank you for positive feedback.
Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
07/2017 to 05/2019
Store ManagerJill Acquisition Llc – Norwalk, CT,
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Delivered excellent customer service by greeting and assisting each customer.
Built loyal customer base by delivering excellent service and stocking in-demand products, including sales and savings.
Addressed customer inquiries and resolved complaints.
Resolved customer problems by investigating issues, answering questions and building rapport.
Trained all new assistant managers and sales reps on store security, monetary procedures and customer service expectations.
Supervised and trained team of 10 sales reps while improving store sales by %.
Coached and mentored associates to achieve 2 employee promotions.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Created attractive store displays to generate customer interest and boost sales.
Oversaw inventory tracking, management and physical inventory counts.
Processed shipments and maintained stock shelf organization.
07/2017 to 10/2018
Dock SupervisorCeva Logistics U.S., Inc. – Louisville, KY,
Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
Validated load plans, cargo cleanliness and transportation documentation.
Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
Retrieved stored items and traced lost shipments, when necessary.
Attached address labels, identification codes and shipping instructions to containers.
Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods.
Monitored multiple databases to keep track of all company inventory.
Education and Training
Expected in 05/2010 to to
High School Diploma: Belen High School - Belen, NM GPA:
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