General Manager Resume Example
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GENERAL MANAGER
Summary
Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care, team work and consistency. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Skills
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Experience
Company NameApril 2011 to November 2019General Manager
City, State
City, State
- Built and maintained loyal, long-term customer relationships through effective account management and customer service.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Worked with promotional teams to develop new marketing strategies for new sales product.
- Implemented effective customer service procedures such as greeting and thank you for positive feedback.
- Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
- Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
Company NameJuly 2017 to May 2019Store Manager
City, State
City, State
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
- Delivered excellent customer service by greeting and assisting each customer.
- Built loyal customer base by delivering excellent service and stocking in-demand products, including sales and savings.
- Addressed customer inquiries and resolved complaints.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Trained all new assistant managers and sales reps on store security, monetary procedures and customer service expectations.
- Supervised and trained team of 10 sales reps while improving store sales by %.
- Coached and mentored associates to achieve 2 employee promotions.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Created attractive store displays to generate customer interest and boost sales.
- Oversaw inventory tracking, management and physical inventory counts.
- Processed shipments and maintained stock shelf organization.
Company NameJuly 2017 to October 2018Dock Supervisor
City, State
City, State
- Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
- Validated load plans, cargo cleanliness and transportation documentation.
- Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
- Retrieved stored items and traced lost shipments, when necessary.
- Attached address labels, identification codes and shipping instructions to containers.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods.
- Monitored multiple databases to keep track of all company inventory.
Education and Training
Belen High SchoolMay 2010High School DiplomaCity, State
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Resume Overview
School Attended
- Belen High School
Job Titles Held:
- General Manager
- Store Manager
- Dock Supervisor
Degrees
- High School Diploma
